MuseScore survey 2013 results
Last month we conducted the first MuseScore community survey. We received 722 complete submissions which are much more than expected. So thanks to those who participated! If you didn’t have a chance to add your voice, no worries, we plan to run more surveys in the future to follow up on how MuseScore is doing. That being said, what did we learn?
MuseScore software satisfaction level
Wow! You like the MuseScore a lot :) 72% of the participants to the survey gave MuseScore a score of 8 or more. We can deduct from it that the software is meeting most of your expectations. But we don’t want to stop there and aim even higher. So let’s have a look at the details and find out where we can improve on.
What does MuseScore do well?
Ease of Use
The MuseScore software is overall considered to be easy to use. That’s quite an accomplishment given that designing a simple workflow for a complex task such as making sheet music is very challenging.
You are quite satisfied with the print quality of MuseScore which can be attributed to the combination of the quality musical font, the engraving rules built into MuseScore and more.
The stability of MuseScore seems to meet your expectations. It is a good sign of the effectiveness of the MuseScore contributor and developer community in reporting bugs and getting those fixed.
What should MuseScore improve on?
The documentation needs more attention. There is a learning curve to MuseScore so guiding our first time users to understand MuseScore’s workflow should be our mission. Thus we have a plan. A reference handbook will be created of MuseScore 2.0, available to everyone to dive into and learn about the internals of MuseScore. If you ever thought of writing a guide for MuseScore like Katie Wardrobe has done with her Essential Beginner’s Guide, this reference handbook will greatly lower your investment to get to know all about MuseScore. So we want to support anyone who has ambition to write books about MuseScore, even when it’s a book for purchase.
Playback quality in MuseScore is ok but a lot of the respondents were somewhat disappointed. This is not a surprise as due to limited developer resources, MuseScore’s mantra has always been notation first, playback after. But this doesn’t mean that we are neglecting playback. As a testimony of that, listen to the sound of MuseScore 2.0.
Support & Forums
A lot of people answered ‘not applicable’ for the support, helpdesk, forums and community. Perhaps this means that they didn’t find their way yet to the MuseScore forums, or perhaps they simply don’t need support. In any case, we plan to improve the musescore.org website for the next MuseScore release and lower the barrier to ask for help.
Net Promoter Score
Based on yours answers, we were able to calculate the word-of-mouth level of MuseScore, or in marketing terms the Net Promoter Score: it is a stunning 68!
It means that the net percentage of people claiming they would recommend MuseScore as music notation software is 68%. It was calculated as the difference between 74% (lovers answering 9 or 10) and 6% (detractors answering 6 or lower) following to the methodology used with this NPS approach.
Next year we'll do a survey again and share the results. Hopefully with even more submissions and more insight!