Nahlášení chyby nebo žádost o podporu

Please use the search function of the website to see if someone has already encountered the same problem.

Before submitting your support request in the forum:

• Look for a solution in the Příručka.
• Check the How Tos, FAQs and Tutorials

If posting in either the issue tracker (for established reports), or forum (for enquiries/discussions):

• Try to reproduce the issue with the latest nightly (not the 1.x series, as it won't receive further maintenance). You may also view the older and new version history to check whether it has been fixed/implemented already.

• Please include as much of the following information as you know and limit each issue to one report:

  • Version/revision of MuseScore you are using (e.g. version 2.0, revision 2902cf6). Check Help → About... (Mac: MuseScore → About MuseScore...).
  • Operating system being used (e.g. Windows XP SP3, Mac OS 10.7.5 or Ubuntu 10.10)
  • If reporting a bug, describe the precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.).
    If you are not able to reproduce the problem with the steps, it is probably not worth reporting it as the developers will not be able to reproduce (and solve) it either. Remember that the goal of a bug report is not only to show the problem, but to allow others to reproduce it easily.

See also

• How to write a good bug report: step-by-step instructions

Navrácení k továrnímu nastavení

Recent versions of MuseScore have the option to revert back to the standard built-in presets or "factory-settings". This can be helpful if your settings are corrupted. This is not a normal occurrence, so it is best to consult the forums first, as there may be a way to solve your problem without resetting everything.

Warning: Reverting to "factory settings" removes any changes you have made to the preferences, palettes, or window settings.

Instructions for Windows

1. If you have MuseScore open, you need to close it first (File → Quit)
2. Type Windows key+R to open the Run dialog. (The Windows key is the one with the logo for Microsoft Windows.)
3. Click Browse...
4. Look for MuseScore.exe on your computer. The location may vary depending on your installation, but it is probably something similar to My Computer → Local Disk → Program Files (or Program Files (x86)) → MuseScore2 → bin → MuseScore.exe

5. Click Open to leave the Browse dialog and return to the Run dialog. The following text (or something similar) should display in the Run dialog

   "C:\Program Files\MuseScore2\bin\MuseScore.exe"
   

   For 64-bit Windows, the location is

   "C:\Program Files (x86)\MuseScore2\bin\MuseScore.exe"
   

6. Click after the quote and add a space followed by a hyphen and a capital F: -F

7. Press OK

After a few seconds, MuseScore should start and all the settings reverted to "factory settings".

For advanced users, the main preference file is located at:

• Windows Vista or later: C:\Users\<USERNAME>\AppData\Roaming\MuseScore\MuseScore2.ini
• Windows XP or earlier: C:\Documents and Settings\USERNAME\Application Data\MuseScore\MuseScore2.ini

The other preferences (palette, session...) are in:

• Windows Vista or later: C:\Users\<USERNAME>\AppData\Local\MuseScore\MuseScore2\
• Windows XP or earlier: C:\Documents and Settings\USERNAME\Local Settings\Application Data\MuseScore\MuseScore2\

Instructions for Mac OS X

1. If you have MuseScore open, you need to quit the application first (File → Quit)
2. Open Terminal (in Applications/Utilities) and a session window should appear

3. Type (or copy/paste) the following command into your terminal line (include the '/' at the front):

   /Applications/MuseScore\ 2.app/Contents/MacOS/mscore -F
   

This resets all MuseScore preferences to factory settings and immediately launches the MuseScore application. You can now quit Terminal, and continue using MuseScore.

For advanced users, the main MuseScore preference file is located at ~/Library/Preferences/org.musescore.MuseScore2.plist.

The other preferences (palette, session...) are in ~/Library/Application\ Support/MuseScore/MuseScore2/

Instructions for Linux (please adapt for flavors other than Ubuntu)

1. If you have MuseScore open, you need to quit the application first (File → Quit)
2. From the Ubuntu main menu, choose Applications → Accessories → Terminal. A Terminal session window should appear

3. Type, (or just copy/paste) the following command into your terminal line:

   mscore -F
   

This resets all MuseScore preferences to factory settings and immediately launches the MuseScore application. You can now quit Terminal, and continue using MuseScore.

For advanced users, the main MuseScore preference file is located at ~/.config/MuseScore/MuseScore2.ini. The other preferences (palette, session...) are in ~/.local/share/data/MuseScore/MuseScore2/

See also

• Command line options

Překlad

Do you have a translation to add? That can be done easily via the web, as mentioned in Development / Translating ...

Software translation

1. Ask in the forum to improve translation
2. Connect to Transifex/MuseScore http://translate.musescore.org, which will redirect you to https://www.transifex.com/projects/p/musescore
3. Select the language and then the section you want to help with (musescore or instruments)
4. Click on the "translate" button (the button text will depend on your language...)
5. Search for "strings" (informational meaning) you want to translate (you could filter "already translated items")

Here is a technical explanation: Continuous translation for MuseScore 2.0

Website and handbook translation

See Translation instructions

See also

• Language Settings and Update Translation, Update Translation

Známé potíže s vybavením

Hardware incompatibilities

The following software is known to crash MuseScore on startup :

• Samson USB Microphone, driver name "Samson ASIO Driver", samsonasiodriver.dll. More info
• Digidesign MME Refresh Service. More info
• Windows XP SP3 + Realtek Azalia Audio Driver. More info
• Wacom tablet. More info and QTBUG-6127

Software incompatibilities

• Maple virtual cable is known to prevent MuseScore from closing properly.
• KDE (Linux) window settings can cause the whole window to move when dragging a note. Changing the window settings of the operating system avoids the problem.

AVG Internet Security hangs MuseScore

MuseScore requires access to your internet connection with AVG. MuseScore doesn't need an internet connection to function, but if AVG blocks it, MuseScore hangs.

If AVG prompts you, Allow MuseScore and check "Save my answer as a permanent rule and do not ask me next time."

If it doesn't prompt you anymore,

1. Open the AVG user interface (right-click on the AVG icon, close to your clock -> Open AVG User Interface
2. Click on Firewall
3. Click Advanced Settings
4. Click Applications
5. Find MSCORE.EXE in the list and double click it
6. Change Application Action to Allow for All

Font problem on Mac OS X

MuseScore is known to display notes as square when some fonts are damaged on Mac OS X.
To troubleshoot this issue:

1. Go to Applications -> Font Book
2. Select a font and press ⌘+A to select them all
3. Go to File -> Validate Fonts
4. If any font is reported as damaged or with minor problems, select it and delete it
5. Restart MuseScore if necessary

In this forum article, a user believes to have found the font "Adobe Jenson Pro (ajenson)" to be the culprit, regardless of not being reported as broken, or problematic as per the above validation, and solved the problem by deleting that font, so this is worth checking too.

Font problem on Linux

If the default desktop environment application font is set to bold, MuseScore will not display the notes properly.
To troubleshoot this issue (gnome 2.*/MATE users):

1. Right-click on your desktop and select Change Desktop background
2. Click on Fonts tab
3. Set Regular style for Application font
4. Restart MuseScore if necessary

For GNOME 3/SHELL users

1. Open the shell and open "Advanced Settings"
2. Click on the Fonts option in the list
3. Set the default font to something non-bold
4. Restart MuseScore if necessary

Save As dialog empty on Linux

Some users reported that the Save As dialog is empty on Debian 6.0 and Lubuntu 10.10.
To troubleshoot this issue:

1. Type the following in a terminal

   which mscore
   

2. The command will answer with the path of mscore. Edit it with your preferred text editor and add the following line at the beginning

   export QT_NO_GLIB=1
   

Launch MuseScore and the problem should be solved.