Request a Refund

This website ( has no payment/subscription service. You are likely talking about the Pro subscription of (See What is the difference between and
They offer support for account and payment issues via (8/24h 5/7d, regular business hours, Kaliningrad time). You may also use the "Request a refund" button under "Contact us" link at the bottom of the website.

Nobody on the forums can help you with your request.

See also How and where to ask for support