Corrupted scores and palettes getting reset

• Sep 6, 2022 - 05:11

Hi everyone, I've been running into an issue a lot recently where musescore will randomly decide to delete my palettes and any score that I was working on previously. I can find a backup and the palettes are easy enough to redo, but that means I often end up losing a days work on a score ( very frustrating :( ). My scores are larger than 0 bytes though, so is there some way to recover them?
The error in question is a Load Error btw. "Cannot read file C:/Users/someo/Music/MuseScore/Pokemon/Ancients of Hoenn - PSE.mscz:"

Attachment Size
Ancients of Hoenn - PSE.mscz 40.85 KB

Comments

I'm not understanding what you mean about deleting palettes - the default palettes are not delectable. And any you create yourself get saved as part of the specific workspace you are in, but you can have different workspaces with different palettes. Also you can save your palettes. So you'd have to explain more about what you mean in order for us to understand and assist.

But whatever is going on with palettes can't have any effect on your scores. They are totally separate. Unfortunately, there is an as-yet-unexplaiend bug that strikes rarely in which scores gets saved but turn out to be empty. So you'll need to recover a backup version. MuseScore automatically keeps a backup of your score in the state it was in the last time you opened it, and unless you went out of your way to disable OneDrive, Microsoft also automatically keeps a backup of every single version of the file you've saved. I'd start with that - just visit the OneDrive site and the most recent previous version of the file should be waiting for you.

In reply to by Marc Sabatella

yeah, I was afraid that would be the answer. I was able to recover an older version of my score, so I'll just need to rewrite yesterdays work (luckily it wasn't too much, just a bit of a pain lol). Although for some reason One Drive doesn't save all of my work, probably because I don't have much space on it lol, maybe I should upgrade!
I'm not sure why but whenever I have this issue I need to add my palettes back, as they just disappear for some reason. That's not a big issue though, takes like, one minute to add them back.
Thanks for the reply though!

In reply to by BulbaCat

OneDrive is very inexpensive, so definitely worth it. Also be sure you didn't exclude some folders from it.

Interesting that you see a connection to palettes. So far no one has been able to come up with any steps to reproduce the problem or connection to anything else. So the palette connection could be an important clue. But I'm still not understanding what you mean. As I said, standard palettes are never deleted; at most, you'd need to to two seconds to go to the View menu to display them again. So I guess you mean something about your custom palettes. Can you you explain in more detail? Did you create a custom workspace too? Are you saying you are still in the same workspace but the custom palettes added it are gone? Or that you are in a different workspace after this happens, and you have to switch back to the one you normally work in? Or something else?

In reply to by Marc Sabatella

So basically what happens is sometimes musescore will do the whole corruption thing, and each time that happens my palette disappears. In the screenshot I circled what stays in green and crossed out what disappears in red. I think it might be a custom palette? I haven't really touched it in a long time so I don't remember. It should be all in the one workspace, I never intentionally change my workspace. Maybe after it gets corrupted the workspace also gets corrupted somehow?

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Screenshot_3.png 77.42 KB

In reply to by BulbaCat

Hmm, those are the standard palettes, they should never ever go away unless you explicitly hide them. So what is it you are doing to bring them back - clicking Add Palettes then re-adding them from the list there?

The workspace would be showing up at the far right side of the toolbar - a dropdown that defaults to Basic, but you might have changed to Advanced at some point. If you've customized one of those workspace, it with say "edited" after the name. Or if it says something else, you must have created a custom workspace yourself (or perhaps loaded an extension that does this, like MDL).

This could be entirely unrelated, but if you're saying this has happened more than once that's too big a clue to ignore. I guess what it might suggest is, MuseScore was also unable to write the file it normally writes when it closes to record the state of your workspace.

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