How to write a good bug report: step-by-step instructions
The musescore.org issue tracker had been retired in March 2023, please report bugs on GitHub instead:
The first step in in writing a bug report is to identify exactly what the problem is. Saying "something is wrong" is not helpful; saying exactly what is wrong, and how to reproduce it, is. If you can tell exactly what is wrong, and reliably reproduce an example of the problem, you've isolated a bug.
Check if you are using the latest version
Bug reports should be based on the the latest development build. See Comparison of stable, beta, and development versions. If you are using a released version or an out-of-date build, please update to the latest revision and check to see whether or not the bug still exists.
Forum, musescore.org issue tracker and github.com issue tracker
Bug fixing can be more effective if you discuss and gather consensus in the forum beforehand. The role of Issue Tracker on musescore.org is to triage before opening an issue on github. The expectancy is that the .org tracker will at some point undergo some changes to facilitate it linking to github issues, source.
Once the issue is referred/reposted to github, the one on musescore.org will be marked Duplicate to unclutter the triage system.
Check if the bug is known
Use the search function as shown on the screenshot above, and use this google search syntax site:musescore.org your topic, eg site:musescore.org how to triplet (source1, source2 ) to see if your problem has been posted, answered or documented on musescore.org already. If it is already documented, you may click "subscribe" to follow any developments. Reply a forum thread with ´[#number]´eg [#165746] will link the issue #165746: Request option to copy system elements with copy/paste (ALL ELEMENTS)
If you cannot gather any shared experience, fill out Frequency: Once in issue tracker.
Check if the bug is filed
Please check whether the bug you are experiencing is already documented in the issue tracker. Also search issue on github
If it is already documented, you may click "subscribe" to follow any developments. If your bug is different than any others recorded in the issue tracker, "Create a new issue".
File each issue separately
If you have multiple issues, it is better to file them separately so they can be tracked more easily.
Create a new issue
There are a number of initial questions that are used for filing a bug report - answers to these allow progress.
The title should describe the problem as best as possible. Remember that the title is read more often than any other part of the bug report.
Poor title: Notes don't display correctly
This title is not specific enough for someone to look at it a month from now, and remember what the bug report is referring to.
Good title: Stems too short for 32nd and 64th notes
This title is an improvement over the previous title, because it specifies the type of notes that are affected and identifies the display problem.
After submitting the issue, it is possible to improve the title.
The first question is which project your bug applies to. If in doubt, select "MuseScore", then "Next" to continue.
The status of new bug reports should generally be marked as "Active". Once the issue is referred/reposted to github, the one on musescore.org will be marked "Duplicate" to unclutter the triage system, jump to triage
The version of MuseScore in which you discovered the bug (e.g., 3.0.2, or 3.0-dev). If you can reproduce the problem in more than one version, select the earliest.
Severity is the level of impact the bug has on the product.
There is something subjective about severity: when you choosing a level, always think about the product first. How much will the bug affect the core purpose of the product?
S1 - Blocker - The bug prevents a user from running/opening MuseScore.
S2 - Critical - The bug prevents the user from doing the intended action. They can’t go further. They're stopped. The bug prevents the user from using a key feature of MuseScore (e.g. layout, elements positions, mixer), there is no workaround, the business logic of a key feature doesn't work. There are security issues, data loss. If MuseScore crashes, it's critical.
S3 - Major - The bug is highly disturbing for the user but doesn’t prevent them from doing the action. The business logic of a key feature works wrong, but there is a workaround. The bug prevents the user from using a non-key feature of the software (e.g. navigator, timeline, piano roll). If there is a problem that causes the score to be unusable it is at least major and becomes critical if you can't open the score.
S4 - Minor - A bug in the UI which doesn't prevent usage of the features of the application. All other cases.
S5 - Suggestion - A suggestion is not a bug, so this means the product works faultlessly and in accordance with the predefined expectations. However, the reporter perceives it as confusing and/or the reporter thinks it does not conform with the standards, or the reporter may be suggesting a new feature for MuseScore.
The type of a bug is the nature of a bug. This categorization is objective: a bug will always have the same nature for whatever product. Nevertheless, some bugs are tricky and you may struggle to choose between two categories. Type helps us to categorize and prioritize issues.
Functional - A dynamic bug related to an action you're doing. You can only find it while performing an action on a product. The product’s reaction is not as expected.
Graphical bug (UI) - A static bug related to UI (User Interface) issues.
Wording bug - A bug related to the text content, including translation issues
Ergonomics (UX) - An issue related to various user scenarios and proper placement of the UI elements
Performance - An issue related to the performance of the software
Layout bug - Everything related to displaying score, elements.
musescore.org - Issues related to the MuseScore editor website
Plugins - Issues related to QML plugins framework and related code in MuseScore
Development - Issues related to the code (although not functional issues - see above), infrastructure, deployment
This category specifies whether the issue has been reported once or this is a frequent topic.
Once - 1 report in the issue tracker or forum
Few - 2-5 reports
Many - More than 5 reports
This category defines whether the issue could be reproduced in a particular scenario.
Always - The steps to reproduce are probably easy to identify and to write. A scenario is always expected.
Randomly - The issue occurs only sometimes meaning that the conditions to reproduce the bugs are not yet identified, or that the conditions can only be reproduced randomly.
Once - The bug happened once and even reporter cannot reproduce it again
This category specifies whether the issue is a regression or not.
Yes - The bug cannot be reproduced in the previous version of the software, and/or the bug breaks the logic which works in a previous version.
No - The bug can be reproduced in the previous version of the software as well.
This category defines whether there is an easy workaround for the issue.
Yes - There is easy (up to 3 steps) workaround for the reported bug. It means the user can perform the desired action using a different scenario.
No - There is no workaround to achieve the result.
Most bugs will be prioritized. This can only be done core team members. For reference, priorities are defined as follows:
Priority defines the importance of fixing the issue. The issues with high priority should be fixed first.
P0 - Critical - The issue must be fixed asap. Usually, this priority is used for the issues affecting development/deploy/infrastructure issues.
P1 - High - The issue should be fixed/implemented in the next release. These issues stop the release.
P2 - Medium - Nice to have this issue fixed/implemented in the next release. The issue won’t stop the release.
P3 - Low - The issue can be fixed/implemented, but if someone wants to do so, it is better to spend time on P1/P2 issues if you feel confident enough
Steps to reproduce bug
A bug report requires clear instructions, so that others can consistently reproduce it. Many bugs require some experimentation to find the exact steps that cause the problem you are trying to report. If you aren't able to discover these, try obtaining some help on the forums instead.
A good set of instructions includes a numbered list that details each button press, or menu selection. The following bug reports are good examples to mimic:
Note: the following bugs have all now been fixed
It can also be helpful to test your own instructions, as though someone else is trying them (as they will).
Describe what should happen if the bug was fixed.
In contrast to the expected behavior, describe what currently happens when the bug is present.
In MuseScore, go to About (listed in a top menu, depending on your operating system) to find out the version of MuseScore you are using. For example: "Version: 2.0.0, Revision 6e47f74, Nightly Build".
In the development builds the commit code can be obtained via 'About' and clicking the 'Copy to clipboard' button (results in something like 6e47f74, or in 'Help'>'Report a bug'.
Alternately, please state if you have compiled the source code and detail the versions of the third party tools.
Name the operating system and version you are using, such as "Windows 8.1", or "macOS 10.15.1".
If you can supplement your bug report with an MSCZ score, image, audio, or crash log that helps others reproduce the issue, attach these files.
NB: After attaching a file with "Choose a file", remember to click "Insert" to add the necessary inline tags to the Issue description. Without this, the uploaded file will be discarded.
See also How To attach a file
"Save" to submit your bug report to the issue tracker.
Once a developer marks a bug as fixed, it is a good idea to ensure that it is completely fixed. To test, download the latest nightly build.