cannot run musescore after installing
Never installed an earlier version. After installing 0.9.6.2 and trying to run it, a window pops up
'mscore.exe has encountered a problem and needs to close'. I also tried to run it after a computer restart.
Same problem. My O.S. is Windows XP with SP2 installed. What am I doing wrong?
Comments
Thomas,
Thank you for your response, but what should I add...
I have never installed an earlier release of this music sheet score program.
I am a little bit surprice that there is no response on my problem.
Joe.
In reply to Thomas, Thank you for your by JoeAlders
Your problem is quite new. A lot of people are running MuseScore without problem on Windows XP.
What soundcard do you use ?
Can you try to start MuseScore without the sound system?
cmdand Returncd c:\Program Files\MuseScore\binand Returnmscore -sand ReturnIn reply to Your problem is quite new. A by [DELETED] 5
Hello lasconic,
My soundcard is an onboard one : Realtec AC 97.
And indeed after switching of the soundcard by typing what you
wrote, it started !!
Can you tell me what kind of work around I can use so that I do
not have to start MuseScore via the command prompt?
In reply to Hello lasconic, My soundcard by JoeAlders
Your soundcard looks quite common. I don't know why you have this problem. It might be due to another software you installed. Do you have any special software installed?
In reply to Your soundcard looks quite by [DELETED] 5
I do not know what you understand under ‘special software’.
I have lots of special software on my PC like:
‘MusEdit’ sheet music notation software
‘WaveRepair’ audio restoration software
and so on.
Perhaps MusEdit can be a problem due to its MIDI possibilities?
In reply to I do not know what you by JoeAlders
Actually I was more thinking about a service or a driver running in the background.
See for example : http://musescore.org/en/node/6529
In reply to Actually I was more thinking by [DELETED] 5
After reading the responses on that link, I noticed that in the Display tab of MuseScore also synthesizer is grayed out, but that is probably due to the –s command after typing mscore?
In my ‘What’s running?’ program and looking in the ‘services’ tab, I cannot see any
‘weird’ services. The 'driver' tab shows 207 drivers. Impossible for me to locate something
strange. I simply do not have enough software knowledge.
In reply to After reading the responses by JoeAlders
Yes Synthesizer grayed out is due to the "-s" option.
In reply to Yes Synthesizer grayed out is by [DELETED] 5
Well that is the end of my MuseScore adventure then…….
In reply to Well that is the end of my by JoeAlders
Maybe you can make a screenshot of your running services before leaving ? You never know...
In reply to Maybe you can make a by [DELETED] 5
Here they are. Hope its helps
In reply to Here they are. Hope its helps by JoeAlders
Looking at the ‘running services’ is there any clue to solve my problem?
In reply to Looking at the ‘running by JoeAlders
I took a look but can't find a weird service. Have you tried to run MuseScore normally after running
mscore -s -F?In reply to I took a look but can't find by [DELETED] 5
Yes I did but unfortunately with the same result.
I am really getting bored to start up using the DOS prompt as the only way to
use this program. I refuse to believe I am the only one with this (software) problem.
But thanks for trying to help me anyway.
In reply to Yes I did but unfortunately by JoeAlders
Actually, the only thing that makes sense is a uncompatibility between MuseScore (Portaudio) and your soundcard. Is your audio driver up to date? Could you give the name of your audio chipset and maybe your motherboard brand and model?
In reply to Actually, the only thing that by [DELETED] 5
My motherboard is Asus AMD Socket 939 NVIDIA Chipset A8N-SLI Premium
There is an on-board Realtek79 soundcard.
Yesterday I downloaded and installed the latest drivers for it.
Same result: MuseScore crashes at startup.
I do not know how to detect the audio chipset on the motherboard but in the
motherboard spec it says: Realtek ALC850 8-channel CODEC.
Hope this helps, I am getting a little bit desperate here.
In reply to My motherboard is Asus AMD by JoeAlders
Could you try running a special debug version of MuseScore and post the debug text as described here:
http://musescore.org/en/developers-handbook/how-use-debug-version-muses…
In reply to Could you try running a by David Bolton
Perhaps this is a stupit question,but do I have to
uninstall the normal version first?
In reply to Perhaps this is a stupit by JoeAlders
No need to uninstall the normal version.
In reply to No need to uninstall the by David Bolton
I have followed the ‘Instructions for Windows’ using the debug version but I,
for some reason could not finish the final 4th step: to paste the selection into Word or whatever text program. So I made some screen pictures instead.
Here the are, hope this will help to solve my problem. It is strange that the moment after the splash window appears, the program crashes.
In reply to Running the debug version by JoeAlders
JoeAlders, Is the D drive your system drive (the hard disk you have Windows installed on)?
I searched the MuseScore codebase for some of the keywords in the error message such as "0DEV", "openDEV", "openDeviceIoControl" and "STOP_ISO_STREAM" but I didn't find anything. Anyone else know what it might mean?
In reply to JoeAlders, Is the D drive by David Bolton
The only reference to this error I have found is : http://www.mail-archive.com/pd-list@iem.at/msg25087.html
Do you have asio4all installed on your computer ? do you have multiple sound cards ? An USB one ?
In reply to The only reference to this by [DELETED] 5
I downloaded the debug program on my D-drive and ran the program from there.
I moved it to my C-drive and did the same debug run. Same comments but now
in stead of the D- the C- drive. See the att. the txt file.
No, I do not have an external soundcard nor do I have asio4all installed.
Is it appropriate to make a screen dump of my installed drivers?
In reply to I downloaded the debug by JoeAlders
Could you attach the MuseScore.ini file ? You'll find it in
C:\Documents and Settings\USERNAME\Application Data\MusE\MuseScore.iniIn reply to Could you attach the by [DELETED] 5
O.K. here it is. It is not allowed to attach an .ini file so I renamed it to .txt
Hope this helps.
In reply to O.K. here it is. It is not by JoeAlders
It's just guessing but you could try to change portaudioDevice to 1 or 2 or 3 (maybe until 4) etc... and launch MuseScore
In reply to It's just guessing but you by [DELETED] 5
Sorry so say but it still keeps crashing no matter 1 or 2 or 3 or 4.
(sigh......)
In reply to Sorry so say but it still by JoeAlders
lasconic, perhaps this is a clue. After MuseScore crashes Microsoft asks to
send an error report. I clicked on ‘To see what this error report contains, click
here’. After that I saw what the attachment shows: ‘samsonasiodriver.dll’
which points to one of your earlier questions about having installed ‘asio4all’
This driver comes from SAMSON pre-amplifier software which I have installed on
my computer for my usb microphone.
Can you advice me what to do please? Do I have to uninstall this software?
In reply to lasconic, perhaps this is a by JoeAlders
It's indeed very likely. Very good catch !
Try to upgrade this driver, if no success and you have a installer for it, try to uninstall it and run MuseScore.
This driver samsonasiodriver.dll’ is known to cause problem with PortAudio, the library used by MuseScore to manage the sound. See : http://music.columbia.edu/pipermail/portaudio/2008-April/008601.html
In reply to It's indeed very likely. Very by [DELETED] 5
Crash problem solved!!!!!
When I started to look for a driver update by visiting the Samson website they wrote that the driver was
no longer necessary. So I uninstalled it, restarted my pc and yes, there appeared the splash screen followed by the score sheet on which I am currently working.
Thank you very much lasconic for your support. Believe me or not it is a tremendous relieve for me.
In reply to Crash problem by JoeAlders
Believe me or no it's also a tremendous relieve for me :)