Yes, support@musescore.com ends up in my mailbox (only) and in this particular case, it's better to solve it via the forums. The support email is mostly for issues with the website or mobile apps, or for general inquiries. Issues related to the MuseScore notation software are meant to be posted in this forums. Thanks for your cooperation.
Please find proposed solutions at https://musescore.org/en/node/54721 , as indicated in the actual error message which can only be seen by the uploader.
If non of the solutions work out, don't hesitate to reply on this issue.
Edit: This is the error: Measure 19 Staff 5 incomplete. Expected: 4/4; Found: 2/4
Click "Show Details." You will see something like this: "Measure 30 Staff 2 incomplete. Expected: 4/4; Found: 15/16" (If you are attempting to upload a score to MuseScore.com, this message is displayed on the upload page.)
What this means: One or more measures are corrupted—for example, a measure's duration is supposed to equal four quarter notes, but somehow it contains the equivalent of fifteen sixteenth notes, and with this much it's full. Don't panic; it's easy to fix.
Comments
guess you'd better reach out to support@musescore.com
In reply to guess you'd better reach out by Jojo-Schmitz
no need they are on forums, right?
In reply to no need they are on forums, by TokOut
Yes, support@musescore.com ends up in my mailbox (only) and in this particular case, it's better to solve it via the forums. The support email is mostly for issues with the website or mobile apps, or for general inquiries. Issues related to the MuseScore notation software are meant to be posted in this forums. Thanks for your cooperation.
In reply to guess you'd better reach out by Jojo-Schmitz
Please find proposed solutions at https://musescore.org/en/node/54721 , as indicated in the actual error message which can only be seen by the uploader.
If non of the solutions work out, don't hesitate to reply on this issue.
Edit: This is the error: Measure 19 Staff 5 incomplete. Expected: 4/4; Found: 2/4
In reply to Please find proposed by Thomas
They said:
Click "Show Details." You will see something like this: "Measure 30 Staff 2 incomplete. Expected: 4/4; Found: 15/16" (If you are attempting to upload a score to MuseScore.com, this message is displayed on the upload page.)
What this means: One or more measures are corrupted—for example, a measure's duration is supposed to equal four quarter notes, but somehow it contains the equivalent of fifteen sixteenth notes, and with this much it's full. Don't panic; it's easy to fix.
What is wrong?
![]()
https://i.imgur.com/5xnMqcN.jpg
- on top is the piano, on bottom is the drum 5 lines
In reply to They said: Click "Show by TokOut
@tokout can you attach the mscz file to a comment on this forum post? There is a File Attachments section just below the text area.
In reply to Please find proposed by Thomas
OK, I've only seen a blank page (and still do), so assumed an issue with the website
In reply to OK, I've only seen a blank by Jojo-Schmitz
Indeed. Clearly something which needs to be improved.
In reply to Indeed. Clearly something by Thomas
so where is the bug?
imgur.com/5xnMqcN
In reply to so where is the by TokOut
Attach the score here, and someone may have a look. Images of the score won't help.
In reply to Attach the score here, and by Jojo-Schmitz
https://musescore.com/user/4517901/scores/1911636
In reply to https://musescore.com/user/45 by TokOut
Please attach the original file you have on your system. The link won't give us access to it.
In reply to Please attach the original by Thomas
How?
Edit: Oh
In reply to How? Edit: Oh by TokOut
Find the fixed score attached. I followed the instructions at https://musescore.org/en/node/54721, more specifically point 5 and 7.
In reply to Find the fixed score by Thomas
How to get musescore 2 on linux? I can't run it
In reply to How to get musescore 2 on by TokOut
For Ubuntu and Mint, see https://musescore.org/en/apt
For the others, see https://musescore.org/en/download#Distribution-packages-(often-out-of-date)
In reply to For Ubuntu and Mint, see by Thomas
I did it in terminal didn't work :(
In reply to How to get musescore 2 on by TokOut
And here's the fixed version for MuseScore 1.x (which doesn't have the checking mechanism, so won't show where the score is broken)
In reply to OK, I've only seen a blank by Jojo-Schmitz
well its now fixed