My Musescore version 2.0 just stopped.

Recently I had a problem with my Palette missing. I eventually got that fixed. I then saw there was a new version, Version 2. I completely uninstalled the old version and downloaded Version 2. I had not used Version 2. I simply clicked on the shortcut Icon and it came up with the palette already displayed on the left side. The next time I clicked on the Shortcut a message came up from Windows 8.1. '' Musescore.exe has stopped working, a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. No advice was received. I am a financial member of Windows Tech support and contacted them. The guy from the Windows tried to locate the problem but failed. I and he uninstalled the program and reinstalled it time and time again but no go. Can someone assist me in this problem.

Ray (Desperate.)