HELP PALETTE DISAPPEARED! I'm desperate!
My palette disappeared and there's nothing I can do to get it back. I even re-loaded the program. If I ask it to display the palette, it shows me a blank box. HELP!!!!!!
My palette disappeared and there's nothing I can do to get it back. I even re-loaded the program. If I ask it to display the palette, it shows me a blank box. HELP!!!!!!
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Press F9. Does that help?
In reply to Press F9. Does that help? by xavierjazz
No, pressing F9 doesn't bring up the Palette menu -- it brings up an empty icon for it. Clicking on the icon doesn't do anything.
In reply to HELP PALETTE DISAPPEARED! I'm desperate! by NewMusicScoreU…
Sound like you need to reset to factory: http://musescore.org/en/handbook/revert-factory-settings
In reply to Sound like you need to reset by schepers
Thanks Schepers, resetting did the trick. I could never have figured out how to do the reset without your help. Thanks a million!
In reply to HELP PALETTE DISAPPEARED! I'm desperate! by NewMusicScoreU…
On a mac, if you click on the musescore window and at the top, if you go to 'view' then you click on 'palettes' then the palette should come back, it worked for me
In reply to On a mac, if you click on… by jsaini
This helped, Thanks!
In reply to Press F9. Does that help? by xavierjazz
Thank you kind sir
Does http://musescore.org/en/node/20767 help?
I had the same problem and I found this discussion, Thank you for advice.
Using musescore 3 appimage on Ubuntu 16.04, my palettes have likewise disappeared. The left panel displays 'palettes' with a blank space. Reset does not remedy. Help, please!
In reply to Using musescore 3 appimage… by Pansmanser
That is a 3.3 Beta and as such not related to anything previously mentioned in this thread. Which version exactly (Help > About)? What version of Qt is installed on your machine?
In reply to That is a 3.3 Beta. Which… by Jojo-Schmitz
musescore 3.3.0. Qt 5.9.3
But it was working with this version when first installed.
Perhaps not directly connected, but it seems a very similar problem.
In reply to musescore 3.3.0. Qt 5.9.3… by Pansmanser
The entire palette is new with 3.3, usung an entirely different approach thatn before.
Still a factory reset should do the trick of bringing it back.
In reply to The entire palette is new… by Jojo-Schmitz
But unfortunately it did not. I have reverted to 3.2.3, which has fixed the problem. Thanks for help, anyway.
In reply to But unfortunately it did not… by Pansmanser
The screenshot looks like the first beta, did you try the second (current) beta?
In reply to The screenshot looks like… by Marc Sabatella
I was running 3.3.0 (that was the screenshot) and have reverted to 3.2.3. Previously (a month or so ago) it was v2.
In reply to I was running 3.3.0 (that… by Pansmanser
Yes, but I'm pretty sure it was the first beta of 3.3.0 in your screenshot. I think the second (current) beta would probably work for you.
In reply to Yes, but I'm pretty sure it… by Marc Sabatella
Thanks for this. I'll give it a try, but it will be into the coming week now.
In reply to I was running 3.3.0 (that… by Pansmanser
Indeed, check Beta 2 of MS 3.3.0 (https://musescore.org/en/3.3beta2).
Maybe also check, if there's any difference by switching the workspace.
For me the palette view of the AppImage works with OpenSuse Leap and XFCE.
In reply to Indeed, check Beta 2 of MS 3… by kuwitt
Mysteriouser and mysteriouser! The attachment is the starting screen with beta 2.
In reply to Mysteriouser and… by Pansmanser
Certainly not the factory settings
In reply to Mysteriouser and… by Pansmanser
Right, so definitely do a Help / Revert to Factory Settings.
In reply to Right, so definitely do a… by Marc Sabatella
This screen image is from the beta2 , run from terminal with -F. Is there anything else I can do to get a more 'virgin' version? I have v3.2.3 on the system, and I notice that the settings on v3.2.3 have also been disrupted by the reset, which is to be expected. But I don't know if there is some other setting 'left over' from that installation. Also it was not the first time I had run beta2.
In reply to This screen image is from… by Pansmanser
Well possible that there are components missing for/from AppImages and 3.3's new palettes.
My bet is on
libQt5Quick{Controls,Templates}2.so.5
or some files from the qml directoryIn reply to This screen image is from… by Pansmanser
As mentioned by using the AppImage of 3.3.0 beta the palette view looks fine for me with OpenSuse Leap and wm XFCE (as both: for beta1 and beta2 - see attached file).
Would be interesting, if an other user (with Ubuntu/Ubuntu derivate/other Linux system) can reproduce it and figure out what could be the reason, that there are no problems with 3.2.3, but with 3.3.0 beta for the user.
In reply to As mentioned by using the… by kuwitt
OK, we'll wait and see. I think it's because of something I accidentally altered, because originally the first beta was working normally. Meantime I'm happy using 3.2.3.
In reply to OK, we'll wait and see. I… by Pansmanser
I am in the same trouble. All palettes are blank. In fact, all elements are there (cells). They are selectionable but invisible. I have already downloaded another appimage and even reset to factory settings.
In reply to I am in the same trouble… by mtuliosax
Which Linux distribution (with version number)? And 3.2.3 works for you too? It seems that's isn't in general, but some distributions have trouble with the actual beta...(?).
In reply to Which Linux distribution … by kuwitt
3.2.3 works perfectly. My OS is Xubuntu 18.04. At first both 3.3 beta and update worked perfectly. Suddenly the problem occurred. I also tried some nightly builds and the bug persists.
In reply to 3.2.3 works perfectly. My OS… by mtuliosax
(I see I said Ubuntu 16.04, but in my case it should also be 18.04)
In reply to I am in the same trouble… by mtuliosax
Could you please attach a screenshot of your palettes? Do those cells have correct tooltips, and are you able to apply them to a score with dragging or double-clicking?
In reply to Could you please attach a… by dmitrio95
Voilà! Yes, I can apply the cells both by dragging or double-clicking. Thank you!
In reply to Voilà! Yes, I can apply the… by mtuliosax
So the palette cells are not empty, 'just' invisible or white on white it seems?
In reply to So the palette cells are not… by Jojo-Schmitz
Yes. I can reach them.
In reply to Yes. I can reach them. by mtuliosax
tooltips (when hovering over those palette cells) don't show either?
In reply to tooltips (when hovering over… by Jojo-Schmitz
Tooltips are visible.
In reply to Tooltips are visible. by mtuliosax
Seems same or similar issue just came up in https://musescore.org/en/node/295218
In reply to Seems same issue just came… by Jojo-Schmitz
Very interesting, even button text is not visible... If running AppImage from a command line, does it show any output? Could perhaps the problem disappear after closing/reopening palettes (F9) or resizing that left panel perhaps?
Cames up again in German forum (there with Linux mint): https://musescore.org/de/node/295249
In reply to Cames up again in German… by kuwitt
That case looks different though, there palettes do not appear at all, and in this thread it seems to be reported that palettes are shown but no text or cell icons visible on them.
In reply to That case looks different… by dmitrio95
In my case, reported above, palettes did not appear at all with Beta 1.
In reply to In my case, reported above,… by Pansmanser
Then I would like to ask you to try running the AppImage from a command line as well and post an output here if there is any, that could help to diagnose the problem.
In reply to Then I would like to ask you… by dmitrio95
Here is my output from console:
In reply to Cames up again in German… by kuwitt
Hello, i am the guy from the german forum. Addition: i can click on the invisible palettes. Tooltips show up and the functions apply to the score.
Greetings, Pentatonus
In reply to Hello, i am the guy from the… by Pentatonus
I have a very similar problem. The palette is completely blank (and before that, the start-center is also empty with a black canvas), right-clicking in the paletet brings up some alternatives. and When I close MuseScore I get some more output in the terminal:
In Ubuntu 18.04 and using the Appimage for 3.3, Beta 2
In reply to I have a very similar… by AndreasKågedal
Did you try the latest Release Candidate version? The issue seems to be reported for that version too though.
In reply to Did you try the latest… by dmitrio95
I've tried RC. The problem persists. I attach my output on terminal.
In reply to I've tried RC. The problem… by mtuliosax
Could you please also try something like
and attach that
musescore_output.txt
here? That should give somewhat more verbose output.In reply to Could you please also try… by dmitrio95
Of course!
Voilà!
In reply to Of course! Voilà! by mtuliosax
Did MuseScore fully launch when you recorded this file? And did you close MuseScore before sending the file? For me the same command yields more output in that file, it would be interesting to see that part too.
In reply to Did MuseScore fully launch… by dmitrio95
Sending again. I think it is ok now.
In reply to Hello, i am the guy from the… by Pentatonus
As mentioned, until now I can't reproduce it with Opensuse Leap by using XFCE (checked with Beta 1, Beta 2 and RC), so it doesn't seem to be an issue in general for me and don't have a clue of it.
Some thoughts: AFAIK an AppImage should have includes all necessary libraries. Still I wonder, if it could be a "unity" issue (but shouldn't be) and if there's any difference, if one of the Ubuntu/Mint users would run the application with another window manager.
(I didn't check the AppImage with the Qt variable before inside the terminal as mentioned)
In reply to As mentioned, until now I… by kuwitt
I tried running MuseScore in Ubuntu 18.04 inside Virtualbox and asked two people with Ubuntu 18.04 and Mint on their computers to try running 3.3 RC too. In all those cases palettes work properly. So it doesn't even seem to always be the case in Ubuntu.
In reply to I tried running MuseScore in… by dmitrio95
I'm on Ubuntu Studio 18.04, the palettes worked properly on Beta version, and after a few days I had the text disappearing issue, and currently persist on RC, maybe due to some system actualization?
In reply to I'm on Ubuntu Studio 18.04,… by Jorge Eduardo Jonas
> maybe due to some system actualization
Did you install some system updates before the issue happened? Or which actualization do you mean here?
I am not sure this is going to help, but perhaps you could try removing QML cache for MuseScore:
In reply to > maybe due to some system… by dmitrio95
It was probably after a sudo apt update, the cache removal did not work unfortunately.
In reply to It was probably after a sudo… by Jorge Eduardo Jonas
For me too. Removing cache was useless.
Weirdest thing happened, I updated Skype for linux, and the text is now visible in the palette...
In reply to Weirdest thing happened, I… by Jorge Eduardo Jonas
I know that (at least back around v4) Skype used to use Qt for its GUI on linux; but afaik it now runs on GTK+.
Perhaps you still had an older version, forcing a Qt version conflict with MuseScore before?
In reply to I know that (at least back… by jeetee
hmm I had a version 8. something so it was quite recent ...
In reply to Weirdest thing happened, I… by Jorge Eduardo Jonas
Good for you. I've tried the same but no results.
In reply to Good for you. I've tried the… by mtuliosax
One question: 3.2.3 uses Qt version 5.12.5. (following Help menu) but 3.3 (both beta and RC) uses Qt version 5.9.3. Could not this be related with the issue?
In reply to One question: 3.2.3 uses Qt… by mtuliosax
On what OS? on Windows 3.2.3 uses Qt 5.12.2 and 3.3RC uses 5.12.5, on macOS either uses Qt 5.9
On Linux it uses whatever is installed there, not sure which version the AppImages use though.
In reply to On what OS? on Windows 3.2.3… by Jojo-Schmitz
The AppImage of MS 3.3RC is using 5.9.3 (although it would be nice to change it to 5.12.x, if possible - for example to use "dead keys").
Not sure if there could be a conflict between the QT-version inside the AppImage and the installed QT-version of the OS.
In reply to The AppImage of MS 3.3RC is… by kuwitt
XFCE
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=19.04
DISTRIB_CODENAME=disco
DISTRIB_DESCRIPTION="Ubuntu 19.04"
In reply to The AppImage of MS 3.3RC is… by kuwitt
It indeed should use 5.12.5, I see no neend for it to stick with 5.9 (unlike the macOS version)
In reply to It indeed should use 5.12.5,… by Jojo-Schmitz
IIRC there was a commit some months ago of Anatoly-os to change it, but was changed back, maybe it didn't work properly.
In reply to IIRC there was a commit some… by kuwitt
Hmm, yes, it might have had a bad impact at some other place
In reply to One question: 3.2.3 uses Qt… by mtuliosax
> One question: 3.2.3 uses Qt version 5.12.5. (following Help menu)
For me AppImage for 3.2.3 and all the other 3.X versions show that they use Qt 5.9.3. We tried switching to 5.12.5 but ended up with not changing Qt version for AppImage due to concerns on compatibility with different GNU/Linux distributions. So all release AppImage builds of MuseScore located on musescore.org should actually use Qt 5.9.3. Did you get 3.2.3 version in some other way (by downloading some nightly build perhaps), or do you have Qt 5.12.5 installed somewhere in your system?
In reply to > One question: 3.2.3 uses… by dmitrio95
I've installed by ppa. https://launchpad.net/~mscore-ubuntu/+archive/ubuntu/mscore3-stable
I choose that mainly because I am Brazilian. So I speak portuguese and I need special characters and appimage does not permit dead keys (Now I know it is because Qt version).
In reply to > One question: 3.2.3 uses… by dmitrio95
Ah, that's a pity. That way we'd never get rid of that deadkey bug in AppImages
In reply to > One question: 3.2.3 uses… by dmitrio95
OT: Just curious, what exactly are the concerns on compatibility with different distributions? By running the unofficial build of shoogle (https://github.com/musescore/MuseScore/pull/5200) it works without any problems for me (OpenSuse Leap).
I don't think, that it would solve the behavior of empty palettes, but at least it would fix the "dead keys" issue.
In reply to OT: Just curious, what… by kuwitt
I downloaded shoogle's build. It works fine in my system. However it uses old style palettes.
In reply to I downloaded shoogle's build… by mtuliosax
The new palette styles have not yet be officially released.
In reply to The new palette styles have… by mike320
I know it. Follow the discussion. The scope is to figure out the issue involving (blank) new palettes.
In reply to OT: Just curious, what… by kuwitt
See this discussion. Basically, the concerns were about building AppImage based on Ubuntu 18.04 while using Ubuntu 16.04 didn't seem possible because some
libmir*
dependencies were required in that case. It looks like @shoogle was able to work around that in his PR but that PR largely changes the entire AppImage building process and still needs testing.See #296082: Palettes completely invisible and unusable in Ubuntu 18.04, using AppImage
If you have an empty palette in ubuntu (maybe works in other distros, too), try to install these files: qml-module-qtquick-controls2; qml-module-qtquick-window2; qml-module-qtquick2; qml-module-qtgraphicaleffects; qml-module-qtqml-models2
I hope it works for you, too
In reply to If you have an empty palette… by woozl.1986
Thank you! This was the missing piece.
If you are using a mac you can press fn + shift + f9 then it should appear
In reply to If you are using a mac you… by ValerieDicusar
Actually you shouldn't need Shift - that's only for the special-purpose "master" palette intended for customization purposes, not the standard palette intended for normal use. Just plain Fn+F9 is all you need for the standard palette. Fn is not Mac-specific, but on any computer that uses the function keys for multiple purposes, if the computer is configured to do the other purpose by default. Most computers can be configured either way - so that F9 by itself is really F9 and you need Fn to change speaker volume or whatever the dual function is.