Audio issues after 3.5.2 update
After I installed the 3.5.2 update I'm having playback issues. When I play a score I'm working on, it tries to play the notes, but the pitches come out as static, and as a result the tempo is significantly reduced, and the score is unbearable to listen to. I even opened another score to see if the problem persisted, and it did on the other score as well. I'm not sure how I can demonstrate it because I'm fairly confident this is an issue on my end, so I don't think uploading a score would give much information. I try to go into preferences > I/O > reset audio drivers, and this works, but messes up the drivers on other apps like google chrome, and I'm forced to restart my computer if I want to simply watch a Youtube video. If I go into the synthesizer the audio levels don't peak either, so I don't know how to fix this.
In case you're curious, I'm on a Windows 10 OS.
I don't think this matters because it was working before the update, but my specs are:
CPU: i7-2600
GPU: GTX 970
8 GB RAM
Comments
Which soundfont are you using?
Are you in Continuous View mode?
In reply to Which soundfont are you… by Shoichi
I'm using MuseScore_General_HQ. I don't know what continuous view is.
In reply to I'm using MuseScore_General… by Brandon1900
See: https://musescore.org/en/handbook/viewing-and-navigation#viewing-modes
In reply to See: https://musescore.org… by Shoichi
I put it in continuous but the sound wasn't fixed
In reply to I put it in continuous but… by Brandon1900
Try: https://musescore.org/en/handbook/revert-factory-settings
then Install/uninstall MDL extension https://musescore.org/en/handbook/language-translations-and-extensions#…
Let us know.
In reply to Try: https://musescore.org… by Shoichi
It seems uninstalling MDL and restarting the program fixed it. I'm not sure if the problem will persist if I reinstall MDL.
In reply to It seems uninstalling MDL… by Brandon1900
You can try, the operation is reversible... with some steps and patience ;-)
In reply to You can try, the operation… by Shoichi
Ok so it's about 2 weeks after that issue is resolved, then it inexplicably happened again. This time, I don't even have the MDL extension installed and the static returned, ruining the playback. Now I don't know what to do to fix it, and I need to use the program for school work. What steps would you advise? I've tried resetting to factory settings, resetting audio drivers (which for some reason wouldn't let me do), reinstalling and uninstalling the MDL extension to no avail.
In reply to Ok so it's about 2 weeks… by Brandon1900
After some updates of windows?
https://musescore.org/en/node/96811
go into your soundcard configuration from Control Panel and ensure that the Allow applications to take exclusive control of this device in the Advanced tab of both Playback and Recording is unticked.
In reply to After some updates of… by Shoichi
I unticked those for my headphones but that didn't work. I tried some other things on that page, like the volume mixer and "go to Start→Services, find Windows Audio Endpoint Builder→ hit Restart". I restarted my computer and the program, but the static is still happening.
In reply to I unticked those for my… by Brandon1900
In Edit -> Preferences... -> I/O what are your choices in the API dropdown list?
...and in the Device dropdown list?
In reply to In Edit -> Preferences... ->… by Jm6stringer
API:
-MME
-WIndows DirectSound
-ASIO
-Windows WASAPI
-Windows WDM-KS {using}
device:
-Headphones (HD Audio Headphone) {using}
-Speakers (HD Audio Speaker)
-SPDIF Out (HD Audio SPDIF Out)
-Microphone (M-Audio Uber Mic)
-Speakers (M-Audio Uber Mic)
-Microphone (webcam)
-Microphone (VAD Wave)
-Line Out (VAD wave)
-Headset Earphone (Wireless controller)
-Headset Microphone (Wireless controller)
In reply to API: -MME -WIndows… by Brandon1900
Try another API, like MME.
In reply to Try another API, like MME. by Jm6stringer
Switching to MME and restarting the program seems to have worked. I'll revisit this node if I run into this problem again. Thank you for your help!