No Sound
On playback cursor moves along but no sound generated. I've checked all the items in https://musescore.org/en/node/96811 . This is a new MacBook Air running 10.15.16. I suspect the problem is to do with 32 bit drivers but not clear what I should do about it.
Comments
What 32 bit drivers are you refering to?
In reply to What 32 bit drivers are you… by bobjp
I'm not sure. I read through the postings I could find regarding my problem (loss of sound), followed the checklist on https://musescore.org/en/node/96811 . One item on the checklist referred to drivers and 32 bit processors. Since MuseScore works and continues to work on my older machines - this problem is new to my new MACBook Air I thought that might be a lead. But its a shot in the dark - maybe you have another suggestion.
Thanks,
Allan
In reply to I'm not sure. I read… by Silburt
Drivers shouldn't be an issue for you as there is only the 64bit version for Mac.
The last two items on that list are Mac specific. The next to last shouldn't be needed for a new machine. The last one involves holding down the start button until the machine finishes booting up. You are now in safe mode. This mode is use for in depth trouble shooting. But you only need to restart your computer. This has helped some people with sound problems. But not everyone. What do you see in the I/O section of Preferences?
In reply to Drivers shouldn't be an… by bobjp
See attached. And just to confirm - sound is working fine from other applications, its only MuseScore that seems to be muted. I verified mute is not on in the mixer as well.
In reply to See attached. And just to… by Silburt
Are you trying to get MuseScore to work in a Zoom session? If so, I think I remember this being a known problem. And I believe there is no workaround.
Hopefully, someone with more info will chime in.
In reply to Are you trying to get… by bobjp
No - Zoom is not involved. Just entering in a score. I have no idea why it says "zoom audio device" on that screen. here is what my sound preferences are (attached).
In reply to No - Zoom is not involved. … by Silburt
Ah well, MuseScore doesn't know that. In that drop down menu where is says Zoom, see what else is there that has something to do with your Mac. I don't know what is there. so you may need to try a few things if there is more than one. That would appear to be your no sound issue.
In reply to Ah well, MuseScore doesn't… by bobjp
definitely getting closer. The pull down menu had a good list - similar to what my Sound preferences list is. Trouble is - when I try to select something else (like internal speakers) it doesn't "stick". That is - the Apply button is greyed out and the OK button collapses the menu but going back in again its still stuck on ZoomAudioDevice. Can't seem to change it.
In reply to definitely getting closer… by Silburt
It's a known bug in 3.5.0 and will be fixed in the next release.
The workaround is to change another setting on the tab as well to activate the Apply button and then have your changes saved.
In reply to It's a known bug in 3.5.0… by jeetee
ok - using your method I'm able to change the device to the internal speakers and apply the changes... but still no sound. Re-opening the menu does indicate that the change was effective.
In reply to ok - using your method I'm… by Silburt
Have you tried the other things in the device list? It may seem odd but speakers doesn't work in my setup right now.
In reply to Have you tried the other… by bobjp
ok - finally got some sound. The I/O page is really behaving strangely though - not clear how to make it work but it looks like the Multi-output device will generate sound so I can get by until the next release. The headphone outputs and internal speakers are un-selectable for some reason.
Thanks for your help.
Allan
In reply to ok - finally got some sound… by Silburt
That's good news. Sorry you are having issues. Most of the time, things just work. The Mac audio engine has always been a mystery to me. Good luck.