Muse Hub not loading properly
I just downloaded the Muse Hub app, and it opens, but none of the sections are loading. They all just say "Muse Hub is having trouble connecting. Please check your connection and insure any firewall you have is set correctly." and I'm not really sure what to do.
My internet is running perfectly fine, and I have no firewall installed. I allowed admin access to Muse Hub, so I'm kinda lost at this point. Thanks for the help in advance!
Comments
I have the exact same issue.
The MuseHub team spotted this issue after a couple of users reported it earlier today. It has since been fixed and we've been told by those same users the issue was resolved for them. Hoping the same will be true for you too!
In reply to The MuseHub team spotted… by Tantacrul
The issue is resolved for me as well. Super excited to try out Musescore 4!
In reply to The MuseHub team spotted… by Tantacrul
I'm still having this issue. It loads fine, but at the bottom of the page it still says it's having issues connecting. Internet is fine and everything else is good. I want to use your program so badly, but I just can't as it won't do anything. Please help and thank you!
I just got tipped off to MS 4 earlier this evening. I found a download for a standalone installer when my Muse Hub got stuck. Still stuck. I hope the image survives. This is all I've seen in the two hours or more that Muse Hub has been on my computer (Windows 10, 22H2). I'd be interested in those choral sounds.
For me it was a firewall issue. Have you checked your firewall settings already? Muse.Service.Exe
I should mention that all Muse Hub issues should be opened here from now on, as it's a different team to the MuseScore team.
https://musehub.zendesk.com/hc/en-gb
Same problem for me. Firewall is open. No answer to ping or HTTP POST
$ ping muse-webservice.azurewebsites.net
PING waws-prod-blu-249-ce93.eastus.cloudapp.azure.com (20.49.104.34) 56(84) bytes of data.
^C
--- waws-prod-blu-249-ce93.eastus.cloudapp.azure.com ping statistics ---
61 packets transmitted, 0 received, 100% packet loss, time 62407ms
$ curl -X POST https://muse-webservice.azurewebsites.net/graphql
No response
In reply to Same problem for me… by mslinn
Exact same issue for me.
In reply to Same problem for me… by mslinn
Same issue here. I'm from Brazil. Could it be any regional problem?
In reply to Same issue here. I'm from… by rfcoqueiro13
Nope. Same here in Germany.
Why can’t I see the replies
I'm having this issue on a Windows 10. I tried uninstalling it and re-installing it, but it won't let me now.
I did not have this issue on two different Windows 11 computers however... I guess that's one good thing I can say about Windows 11, LoL!
In reply to I'm having this issue on a… by BlueFalcon5433
My PC is a Windows 11 and I'm having connection issues.
Downloaded on 12/17. Getting connection problem issue and I have nothing special in my Norton security to restrict connecitons. I have never really messed with firewall restricitons so not sure what needs to be checked. Have no other internet issues on any other programs so ot sure what is going on.
Having the same issue on Win 11. (I had been running the RC fairly smoothly.) "Trouble connecting ... Please check your internet connection firewall" etc. I have to say it's puzzling to me: Musehub does not seem to be a conventional installed program. It appears as a TSR that's only present as a taskbar icon. You can't move its window, you can't alt-tab to it. There's no X button to quit. Until you figure this out it's hard to tell if it's running. Especially annoying, it doesn't appear as a program that can be uninstalled. Puzzling as to how it will be updated. It has no folder in C:/Program Files.
A program you can't get rid of is very bad form.
I take issue with all this and don't understand why it was seen necessary to set it up this way as a TSR. Very unorthodox and not advantageous at all IMO.
In reply to Having the same issue on Win… by ArtInvent
It can be uninstalled, but I don't know if it's effective. Try searching for it in Cortana, and there should be an uninstall option. But I wouldn't recommend it—I can't reinstall it now. But then again, I'm on Windows 10. The joys of troubleshooting... 🤦♂️
I'm having the same issue, checked firewall it is open to the hub. Running Windows 10.
Sorry to repeat myself but can you please stop logging this issue here?
All Muse Hub issues should be opened here from now on, as it's a different team to the MuseScore team.
https://musehub.zendesk.com/hc/en-gb
I've closed the comments on this page.