Audio not working - seemingly since 4.2 update

• Dec 24, 2023 - 05:32

Hi,

I've been trying to listen to the playback of my scores since yesterday, but no audio is coming through, regardless of whether I have any external devices such as headphones connected.

I am using Windows 11, which in the past has caused some problems for me. However, it has worked perfectly for several months now and this time, my other apps' sound is working perfectly, which eliminates Windows being the issue.

Nothing is muted in the MuseScore mixer, and everything is fine on my computer's mixer, so I highly doubt the problem pertains to a mixer of any kind.

Although changing these made no difference, my I/O tab preferences are currently as follows:
Audio device - Speaker/Headphone (Realtek(R) Audio)
Buffer size - 4096
No MIDI device is connected.

Lastly, I shut down and restarted my computer several times in the past couple of days, which also made no difference.

To the extent of my knowledge, these are some of the more common audio fixes. The last time I opened MuseScore before any problems was about a week ago, and it worked flawlessly then. My most logical guess is that it's a bug in MuseScore 4.2, which I did not have until yesterday, when the issue first arose.

Attached is one of the many scores that will not play on my end; do let me know if it works for you.

A prompt response would be tremendously appreciated. Thank you in advance!

Attachment Size
test.mscz 16.55 KB

Comments

Your score plays fine for me in 4.2. Definitely it works fine on most Windows 11 systems. More likely, a device driver update or some other software on your system is interfering. Does the playback cursor move as if playback is working? I assume other audio is working?

In reply to by Marc Sabatella

Just updated my computer, and the driver says it's up to date. The cursor moves as though the file is playing, but no audio on MuseScore works. All other apps are fine, even MuseScore 3, so I'm not sure it's an issue with my PC; could I have accidentally muted anything on MuseScore? The mixer shows no indication of problems.

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