Cannot open my score

• Jan 26, 2024 - 13:12

I have a score that I have been working on and every time I try to open it, it says "Your score could not be opened. This score does not belong to this account. To access this score, make sure you are logged in to the desktop app with the account to which this score belongs.". I have tried updating the software, logging out and back in, opening the score from the cloud and I even tried to open it from my online profile on the website but it does not show my recent updates from two days ago. How do I gain access to my score??

Attachment Size
cannot open score.png 31.61 KB


Read exactly what the message is:
> This score does not belong to this account.
It seems, you created it with a different user name. If you are sure that this is not the case, then ask at No one here at can solve your problem.
Try logging in via the website. Can you then see and access this and the other saved scores?

I have this same issue!! It says that I made the score under a different account, but my account is the only account I have!! Is there a way to get the score back??

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