Synthesizer and Playback not available

• Nov 28, 2016 - 21:39

I am unable to playback my note entry. The Playback, Rewind, and Loop buttons are greyed out. When I choose View | Synthesizer; the Synthersizer option is greyed out and not available as well. I have the correct SF installed in the right location. Any ideas
Thanks

Comments

Shoichi

• Nov 28, 2016 - 21:41

Welcome, see: https://musescore.org/en/node/96811
and https://musescore.org/en/handbook/revert-factory-settings
let us know

m2bryant

• Nov 28, 2016 - 22:00

Sorry, forgot to mention I had already tried the factory reset. but just in case I tried it again. Still no luck. I'm running win 10.
Any other ideas?

Marc Sabatella

• Nov 28, 2016 - 22:47

Be sure to have the latest version (2.0.3), and reinstall if necessary as well as running the factory reset again afterwards. If that doesn't fix it, please post the settings you see in Edit / Preferences / I/O, also be sure you see FluidR3 listed in View / Synthesizer.

m2bryant

• Nov 28, 2016 - 23:22

Verified I have the latest version: 2.0.3 revision 3c7a69d
Tried the repair function - no luck
Uninstalled / reinstalled - Verified I have the correct SF : FluidR3Mono_GM.sf3 - no luck
Tried the factory reset again
Still no luck.
Since I can't get to the Synthesizer (it is greyed out in View | Synth) I can not confirm FluidR3 is listed
Settings in Edit | Preferences | I/O:
PortAudio is checked
Nothing is available to choose from API: Device: or MIDI Input they are all blank and there is nothing to choose from in the dropdown menus.
JACK Audio server is not checked
Tried the Reset All Preferences to Default button - no change.
Tried selecting JACK Audio Server - Apply - no change

Very strange. any other ideas? appreciate the help

mike320

• Nov 29, 2016 - 02:07

You should have options under API and device.

My API is MME device is Microsoft Sound Mapper - Output

It got set up without me doing anything special that I remember. I did find this article: https://support.microsoft.com/en-us/help/15078/windows-make-older-progr…

I might help.

mike320

• Nov 28, 2016 - 23:17

Are the note icons at the top by chance grayed out as well?

m2bryant

• Nov 28, 2016 - 23:46

No, the note icons look and work as expected. The only icons that are grayed out are the transport controls - play/stop, rewind, loop; metronome.

mike320

• Nov 28, 2016 - 23:59

I guess this is all scores not just one?

m2bryant

• Nov 29, 2016 - 00:46

Well I don't have many to test with as I just got started with the app. But the default one that comes with the app, and the other 2 I have created all exhibit the same behavior.

mike320

• Nov 29, 2016 - 01:19

Attach your smallest one so I can see if it happens to me.

m2bryant

• Nov 29, 2016 - 01:30

Here is a test file that shows the behavior. Thanks for taking a look.

Attachment	Size
test.mscz	6.9 KB

mike320

• Nov 29, 2016 - 01:44

It worked perfectly on my computer. It's not the file itself causing the problem. That narrow it down to MS (you reset it a couple of times so that is unlikely) or your system either hardware or software.

I have the same set up you do. Windows 10, MS 2.0.3 revision 3c7a69d.

Do you have a MIDI device that might be interfering somehow with MS? I don't have a MIDI device so I have no place to start looking to see if that is the problem. If you do have one, try to disconnect it and see what happens. Shoichi and Marc Sabtella are among the programmers for MS. One of the programmers will see this and help figure it out.

m2bryant

• Nov 29, 2016 - 01:49

I'm not using MIDI at this point but I'll disconnect everything that is connected to the PC, re-boot and see what happens.

Thanks for all your work on this.
Michael

m2bryant

• Nov 29, 2016 - 02:22

Good news. I ran the manual compatibility routine and now it is working. Thanks for the tip!

Jojo-Schmitz

• Nov 29, 2016 - 07:19

mind to explain what '`manual compatibility routine' means?

mike320

• Nov 29, 2016 - 11:09