Trouble posting to Support forum

• Dec 2, 2017 - 21:09

I've been trying to post a bug to the support forum, but each time I submit, I get the error "The website encountered an unexpected error. Please try again later." It appears I can post here just fine.

The post does contain markdown, but it previews fine...just won't submit.

Any advice?

Comments

ljhopkins2

• Dec 2, 2017 - 21:10

Here's what I'm trying to post:

[Mac] Option key not recognized by keyboard shortcuts

(First-time submitter. Did not find this issue previously reported.)

I'm trying to use a keyboard shortcut to move a note from one voice to another using the instructions in the Handbook. Clicking the destination voice on the Note Input Toolbar works as expected, but the keyboard combination cmd+option+[1-4] generates a tuplet (expected behavior of cmd+[1-4]) rather than swapping the voice.

I updated Preferences > Shortcuts to update these shortcuts to cmd+option+[m|,|.|/|], and got similar results: cmd+option+m added a rehearsal mark, and cmd+option+, opened Preferences.

I've confirmed using the Keyboard Viewer app that the hardware and OS are recognizing the Option key.

Steps to reproduce:
1. Confirm not in Note Entry mode
2. Select a notehead
3. Type cmd+option+[1-4], and note that a tuplet is created instead of the note being moved

Score example attached. First measure is the starting point; second measure is what I want to end up with. The focus is on the "AND" of beat 2 in the right hand: making the lower eighth-note B-natural into a sixteenth in voice 2.

Thanks for taking a look.

Musescore 2.1.0 (871c8ce) MacOS Sierra 10.12.6

mike320

• Dec 2, 2017 - 22:55

I've not heard of this problem before. The most baffling part is that you redefined the shortcut with your keyboard, then it still didn't recognize the shortcut. I'm not a Mac user so I don't know what to do about it. I don't know if it makes a difference, but are you using the same option button in both situations (such as the left button to define and the left button to execute the shortcut)?

Perhaps a Mac guru will be able to help further.

ljhopkins2

• Dec 2, 2017 - 21:17

I was able to make a work-around by posting dummy text in the initial post (https://musescore.org/en/node/267048) and adding my full description in a comment.

Would still be interested if anyone has insights into what's going on so I don't have to use that workaround every time.

Thanks.

Thomas

• Dec 2, 2017 - 22:17

Thx for reporting the posting problem. Will try to reproduce and make a fix for it.

WovenTales

• Jan 30, 2018 - 16:28

Not sure whether you were able to reproduce it before, but it seems to be an issue with links; I've been getting the same error, but when I just now cut the link I was trying to embed, it went through just fine. Then, when I edited the (working) post to put the link back in, I got kicked back to the main page of the entire site (not sure if that's standard) and when I clicked the link in the popup, I got a page saying "access denied". I can't see my post on the Support forum, but I'm not sure if there some lag for moderation/caching, so I didn't want to risk double-posting if you see it or think it will reappear.

Also, this user seems to have had the same issue, though I'm not sure they used the same workaround.