Trouble posting to Support forum

• Dec 2, 2017 - 21:09

I've been trying to post a bug to the support forum, but each time I submit, I get the error "The website encountered an unexpected error. Please try again later." It appears I can post here just fine.

The post does contain markdown, but it previews fine...just won't submit.

Any advice?


Here's what I'm trying to post:

[Mac] Option key not recognized by keyboard shortcuts

(First-time submitter. Did not find this issue previously reported.)

I'm trying to use a keyboard shortcut to move a note from one voice to another using the instructions in the Handbook. Clicking the destination voice on the Note Input Toolbar works as expected, but the keyboard combination cmd+option+[1-4] generates a tuplet (expected behavior of cmd+[1-4]) rather than swapping the voice.

I updated Preferences > Shortcuts to update these shortcuts to cmd+option+[m|,|.|/|], and got similar results: cmd+option+m added a rehearsal mark, and cmd+option+, opened Preferences.

I've confirmed using the Keyboard Viewer app that the hardware and OS are recognizing the Option key.

Steps to reproduce:
1. Confirm not in Note Entry mode
2. Select a notehead
3. Type cmd+option+[1-4], and note that a tuplet is created instead of the note being moved

Score example attached. First measure is the starting point; second measure is what I want to end up with. The focus is on the "AND" of beat 2 in the right hand: making the lower eighth-note B-natural into a sixteenth in voice 2.

Thanks for taking a look.

Musescore 2.1.0 (871c8ce)
MacOS Sierra 10.12.6

In reply to by ljhopkins2

I've not heard of this problem before. The most baffling part is that you redefined the shortcut with your keyboard, then it still didn't recognize the shortcut. I'm not a Mac user so I don't know what to do about it. I don't know if it makes a difference, but are you using the same option button in both situations (such as the left button to define and the left button to execute the shortcut)?

Perhaps a Mac guru will be able to help further.

In reply to by Thomas

Not sure whether you were able to reproduce it before, but it seems to be an issue with links; I've been getting the same error, but when I just now cut the link I was trying to embed, it went through just fine. Then, when I edited the (working) post to put the link back in, I got kicked back to the main page of the entire site (not sure if that's standard) and when I clicked the link in the popup, I got a page saying "access denied". I can't see my post on the Support forum, but I'm not sure if there some lag for moderation/caching, so I didn't want to risk double-posting if you see it or think it will reappear.

Also, this user seems to have had the same issue, though I'm not sure they used the same workaround.

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