Nonresponsiveness of support@musescore.com
Is this still the proper way to report site problems? Yesterday I lost the ability to add scores to my own sets (I go through the motions, but they're not there or marked as being there). I sent an email to that address. I sent another one this morning. I have not even received an acknowledgement, not even an automatic one, that my email was received. Thomas used to answer letters. Is that still the right address? Will new problems like this be repaired?
Comments
I believe we are still in a settling phase (information retrieval, implementation, etc.). Take a look here
https://musescore.org/en/node/272432#comment-835823
I have the impression that there has been some changes in the functioning
Be patient, even here in the forums come the responses of the new staff.
I would have agree that user support has suffered badly during this transition to the new owners of MuseScore. Since the transition the number of complaints registered on this (.org) site seems to have skyrocketed. The number one complaint is the lack of responsiveness to the "Contact us" e-mail. The MuseScore program is the project that all of MuseScore revolves around, but the .com site is what most users consider the online focus of MuseScore. Customer support for that site needs to be made a priority by the new owners.