Musescore Charged Me Twice on Pro Subscription

• Aug 27, 2019 - 19:49

Hello all,

I live in Canada. I started the free trial a week ago. After enjoying the app for a few days, I subscribed to the Pro through Google Pay on August 25, which costs me CAD39.9. See the proof attached.

Then today, Musescore charged me again for USD49 to the same account for the same Pro subscription. I attached the proof.

I would really like to have the money back. Nobody should be charged for the same subscription twice.

Can anyone give some advice on this issue? Does Musescore have a phone number that I can reach out?

Attachment Size
First payment.PNG 42.79 KB
Second Payment.PNG 37.1 KB

Comments

• Aug 27, 2019 - 19:56

Wrong site, this here is musescore.org and we don't have subscriptions, you need to go to musescore.com instead, like contacting support@musescore.com.

I have the suspicion that one subscription is for a Pro account (shareng scores) and the other is for the mobile app (to be able to play offline scores)...
Anyway, both are dealt with over at musescore.com, not here

Reply

Do you still have an unanswered question? Please log in first to post your question.