Is musescore a scam?
I signed up for a free trial. When I tried to finish the trial, surprise: i cannot access to the settings if i haven't activated my account. I hadn't received any activation email, neither anything confirming my trial or anything.
I could use all the features of the web except when I try to modify the settings to end the trial.
I requested them o re-send the activation email, but I receive nothing.
I'm also trying to contact support (support@musescore.com) but I receive no answer.
I believe all this can be considered a fraud or scam.
Comments
There's no free trial here on musescore.org, so certainly no scam either.
Please note that support@musescore.com is not manned 724, but 59, Kalinigrad time, and that there is holiday period in Russia.
In reply to Thewre's no free trial here… by Jojo-Schmitz
Thanks for your answer Jojo.
I don't know the difference between musescore.org and musescore.com, but i don't think this matters a lot: From musescore.org when i you go to settings, you're redirected to musescore.com. And yes, there's a free trial.
Still no confirmation email recieved, neither answer from support. The "supposed" free trial is about to end, they will charge me 70€ if notghing changes. How will you call this?
In reply to Thanks for your answer Jojo… by guill_m@homtail.com
Then see https://musescore.org/en/faq#faq-20657
In reply to Then see https://musescore… by Jojo-Schmitz
I understand the difference, but it is obvious that this two things with the same name and the settings linked will be seen as one whole. If you want i could change the title to "is musescore.com a scam".
Anyway i believe this problem will keep on occurring, since a search on google shows a lot of people passing thru the same pain.
In reply to Thanks for your answer Jojo… by guill_m@homtail.com
Can you not opt out from the https://musescore.com/user/4357673/subscription page? Or maybe post a screenshot of the page ? (do remember to expunge sensitive information before posting it)
I would now try to explain what Jo-jo means in his response, but you may ignore whats below if you are rather frustrated at this point, I do understand.
What you are currently on is the [MuseScore Pro] subscription provided by musescore.com. I agree the distinction between the sites does not help much for someone in your situation, but maybe It will still help to clarify that what you are (about) to be paying for is not some additional functionality of MuseScore the software, but rather storage on the servers of musescore.com; musescore.org serves the freeware [MuseScore] itself.
Not the most inconfusing naming strategy if you ask me. I'm also not a [MuseScore Pro] subscriber, merely a [MuseScore] user, so I may not be able to actually aid you, but I do hope the information above helps.
In reply to Can you not opt out from the… by gravifer
Thanks for the explanation gravfer.
I haven't a screenshot of mine but there's other people posting with the same complains. That's what comes up when you try to reach the settings:
In reply to Thanks for the explanation… by guill_m@homtail.com
I second this: 100 per cent a scam. I did not authorize any payments, and am getting charged for a second year in a row, even though I have no app, and no subscription, and have used the site for 2 days in total, over a year ago. And any emails to their support go unanswered. I've provided copies to my bank for investigation.
In reply to I second this: 100 per cent… by victoriagegui
Nonsense, you have a Pro account since December 2022.
You apparently gave them your credit card number, they surely won't have just guessed it.
Other than that this here is still the wrong site, this here is musescore.org, the site with the payment is musescore.com