Can't log into existing account on Android?
Okay, this may simply be something I'm not understanding on the difference between MuseScore.org and MuseScore.com, but I'm obviously missing something. I have subscribed as a MuseScore Pro user, but the Android app asks questions like it's never seen me before... and there is no way I can see to log into an existing account instead of subscribing again. Or is there? I'm certainly not inclined to pay for subscription twice, but subscribing is the only option I see. Assistance appreciated!
Comments
There sure is (IIRC it is pretty well hidden though), but the mobile apps are not being dealt with here on musescore.org
In reply to There sure is (IIRC it is… by Jojo-Schmitz
Hmm. It really is pretty well hidden, I've looked all over the place on this thing. Where ARE the apps being dealt with? Like I said, I'm still not sure about the .com/.org division of MuseScore... particularly if the app only applies to one or the other.
In reply to Hmm. It really is pretty… by tth7902
https://musescore.com/groups/musescore-android
See also https://musescore.org/en/faq
In reply to https://musescore.com/groups… by Jojo-Schmitz
Actually if I log out of mine, it asks me to log in, doing so gets me to my account
In reply to Actually if I log out of… by Jojo-Schmitz
I haven't even gotten to where I can log in on the app... on opening it, I get asked the initial rigamarole like my name and instruments played and then sent to the subscription options. If there's a "log in with existing account" link, I can't find it.
In reply to I haven't even gotten to… by tth7902
Try this URL which should take you to the login screen on musescore.com:
https://musescore.com/user/logout
In reply to Try this URL which should… by DanielR
No, logging in and out on the website isn't a problem, it's getting a login prompt on the Android app. It starts at the very top "Let's get to know you" blurb, and then stops at "Choose a subscription." No opportunity I can see to log in with the premium account I just purchased a day or two ago. If there really is no facility to do that and you're supposed to pay for two subscriptions, one on PC and one on mobile, I can't see that being very useful, so I'm sure I'm just missing something.
In reply to I haven't even gotten to… by tth7902
The profile gear wheel icon in the bottom right should be it
In reply to The profile gear wheel icon… by Jojo-Schmitz
Well, there's no profile gear icon at bottom right, but I finally stumbled upon a place to log in, quite by accident... I think it's the subscription prompt screen that has an X to close the dialog, and UNDERNEATH that is a login prompt. That is REALLY not a good app design, hopefully they'll address that in an update, but I'm in. Thanks for responding!
In reply to Well, there's no profile… by tth7902
I guess that's what I meant with 'well hidden'...
In reply to I guess that's what I meant… by Jojo-Schmitz
Boy howdy. lol Thanks again!
In reply to I guess that's what I meant… by Jojo-Schmitz
This still isn’t really fixing the issue. Someone that has an account shouldn’t be forced to click a bunch of buttons about what instrument, genre, or level they are at every time they need to login. Most sites have a login or create an account option from the beginning. Imagine how annoying it would be to pay for something just to have it go through the process of answering questions about making an account every time you want to login.
In reply to Well, there's no profile… by tth7902
Thank you so much! I am currently having exactly the same issue and was feeling very miffed that I'd paid the subscription fee. I will try your tip!
In reply to The profile gear wheel icon… by Jojo-Schmitz
Thanks, this threat solved the issue for me: Answer the questions and when you end up at the part where you have to select a subscription, just hit the "x" at the top left.
In reply to Thanks, this threat solved… by pimzel
I just found this thread after searching and searching and searching for like an hour. I have a pro subscription, but went to use the iPad app and it wanted to sell me more subscription. I never saw the “X” to close this and actually use the app until I finally saw it in the top left corner following this thread. Very annoying clickbait when you have already paid for the application!!
In reply to I just found this thread… by NVStrings
Have you also read further up, where it is mentioned that this here is the wrong site for such complaints?
Thank you, I thought I was losing my mind. I can't believe that x is so hard to see