Error in Android app: "The app seems to be turned off in the background, please try refreshing"
I downloaded the MuseScore app to my Google Pixel 7 running Android 13. While I am able to log in, unfortunately I wasn't able to open one of my scores.
I keep getting the error "The app seems to be turned off in the background, please try refreshing". I do press the refresh button, but it never gets me anywhere.
I have tried reinstalling the app and rebooting the device. I was also able to open a random public score in the app. Any idea what might be causing this?
I just tried to open this score on my browser (Google Chrome). I got a different message: "This score is currently being processed". After a while, it was displayed correctly on the browser.
Going back to the app, I no longer get the error. I just get a blank screen. So current hypothesis is that scores need to be processed on a server before they can be opened in the mobile app/browser. Maybe one just needs to wait enough time, or maybe this attempt to open on the mobile browser is important to trigger some build/processing script.
The mobile apps are not being dealt with here on musescore.org at all.
Go to https://musescore.com/groups/musescore-android/
What worked for me is going to the app in your phones settings and turning off "pause app activity if unused"