Error in Android app: "The app seems to be turned off in the background, please try refreshing"

• Mar 13, 2023 - 03:59

I downloaded the MuseScore app to my Google Pixel 7 running Android 13. While I am able to log in, unfortunately I wasn't able to open one of my scores.

I keep getting the error "The app seems to be turned off in the background, please try refreshing". I do press the refresh button, but it never gets me anywhere.


I have tried reinstalling the app and rebooting the device. I was also able to open a random public score in the app. Any idea what might be causing this?


I just tried to open this score on my browser (Google Chrome). I got a different message: "This score is currently being processed". After a while, it was displayed correctly on the browser.

Going back to the app, I no longer get the error. I just get a blank screen. So current hypothesis is that scores need to be processed on a server before they can be opened in the mobile app/browser. Maybe one just needs to wait enough time, or maybe this attempt to open on the mobile browser is important to trigger some build/processing script.

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