Error in Android app: "The app seems to be turned off in the background, please try refreshing"
I downloaded the MuseScore app to my Google Pixel 7 running Android 13. While I am able to log in, unfortunately I wasn't able to open one of my scores.
I keep getting the error "The app seems to be turned off in the background, please try refreshing". I do press the refresh button, but it never gets me anywhere.
I have tried reinstalling the app and rebooting the device. I was also able to open a random public score in the app. Any idea what might be causing this?
Comments
I just tried to open this score on my browser (Google Chrome). I got a different message: "This score is currently being processed". After a while, it was displayed correctly on the browser.
Going back to the app, I no longer get the error. I just get a blank screen. So current hypothesis is that scores need to be processed on a server before they can be opened in the mobile app/browser. Maybe one just needs to wait enough time, or maybe this attempt to open on the mobile browser is important to trigger some build/processing script.
The mobile apps are not being dealt with here on musescore.org at all.
Go to https://musescore.com/groups/musescore-android/
What worked for me is going to the app in your phones settings and turning off "pause app activity if unused"
In reply to What worked for me is going… by taimalsaadi
I am using a Samsung A7 tablet, Android 13. I do not see an option anywhere to set "pause app activity if unused." In system setting I do see an option to "Remove permissions if app is unused" which seems to be a different concept, but I've tried that, both on and off, with no success.
Most sheet music is not opening. I bought an annular subscription to use this with my tablet to be able to use the transpose function and that lack of functionality on the tablet makes the app worthless.
In reply to I am using a Samsung A7… by krauster
I should add that it works on a Pixel 6 running Android 13. But the Pixel is too small to use to read music. Musescore needs to work on a table to be worthwhile.
I had the same issue when using Galaxy Tablet. Couldn't figure it out. I turned on Bluetooth on the tablet and it worked.