Where is Chatbot?? Email?? Need to contact MuseScore Support
Hello! I'm sure MuseScore is a lovely website, I just didn't mean to subscribe to it. I got the seven day trial when I really wanted to download The Godfather trumpet sheet music, but then I completely forgot about it and haven't been on this site since. Until tonight when I was charged for the full year subscription.
I cancelled the subscription so it won't renew in a year, but I can't seem to find any way to contact an actual person who works for MuseScore to request and immediate canceling of this year with a refund. I've only had the year subscription for a few hours so I don't see why that couldn't be accommodated.
Anyway, when I look for where to contact support through the help section it seems the only way to do it is through this elusive chatbot. Where is the chatbot?? I've been looking through this site for 30min and for the life of me can't find it. Does anyway have an email for the human support team? Do you know where I can find the chatbot? How do I contact support?!
Thanks in advance for any help you might have. Again, I'm sure MuseScore is great, I just didn't mean to or want to subscribe for the whole year and wish to cancel that. Thanks!
Comments
Please ask your questions on musescore.com.
Here on musescore.org we only deal with the music notation program and cannot answer questions about your subscription.
The email is support@musescore.com
I recently had the same problem, but the support email has been a bot telling me to fill out the form, but then the form is not working
https://musescore.com/contact
The chat bot should be at the lower right of your screen.
In reply to https://musescore.com… by karolcpm
The chat bot is useless. If you have anything other than a straight forward request, it doesn't answer the specific points you make, and instead answers specific points you didn't make. I'm on my 6th back and forth with this technology and am no nearer receiving a sensible reply. Don't hold your breath...
In reply to The chat bot is useless. If… by duketwo66
Thanks for your post in an 8 month old thread.
Anyone interested can try https://help.musescore.com/en/collections/7194739-billing-and-subscript…
In reply to The chat bot is useless. If… by duketwo66
Try this link: https://intercom.help/musescore/en/articles/8535979-how-do-i-contact-mu…
It appears that they moved the chat bot support to this webpage, and I can confirm it is there.
Hi,
I mark music for trumpet and cannot find any for trumpet;(( why is here such a mess?? Plus should be in trial modę free to download and they want money for trial…it was written free to download during this trial period???
In reply to Hi, I mark music for trumpet… by maciejkowalcz2
This post may explain the free trial: https://musescore.com/groups/improving-musescore-com/discuss/5268874
If you want to cancel MuseScore PRO, here is a guide on how: https://musescore.com/groups/improving-musescore-com/discuss/5268871
MuseScore.com is the score sharing website, MuseScore.org will not be able to provide any subscription related support here.
Hope this helps.