PRO but I can not download scores!!

I am wondering if it happen to others. I engaged to the Premium version with the year offer and now I can not download scores neither officals nor the rest.

trying to get some answers for the organistaion but not response

is it normal?

Also it is possibel to "sign in" in the Musescore studio so link both sites but undoetuyantely I do not manage. I appreciate if someoen have got it.

Thanks,
Xavier