In Windows 10: Cannot uninstall nor update Musescore version 3.1.0.7078
Reported version
3.1
Type
Functional
Frequency
Once
Severity
S2 - Critical
Reproducibility
Always
Status
closed
Regression
No
Workaround
No
Project
1) I try to Update to a newer version - it fails to uninstall the existing one (refer to attached recording)
2) I try to uninstall Musescore using it own uninstaller - it fails to do so (refer to attached recording)
3) I look into the Windows 10 installed programs - Musescore does not appear in the list
But Musescore runs normally (which is the good news!)
There is no workaround, and I am stuck with this old version.
There is probably some registry kludge workaround, but I don't know where to find it.
| Attachment | Size |
|---|---|
| MuseScoreIsInstalled.zip | 1.2 MB |
| MuseScore_CannotUninstall.zip | 1.88 MB |
| MuseScore_Update_Failure.zip | 2.93 MB |
| MuseScoreInstallation Problem_2.JPG | 85.13 KB |
| MuseScoreInstallation Problem_1.JPG | 53.57 KB |
Comments
I forgot to mention the revision I have installed and cannot update or uninstall.
It's Version 3.1.7078, Revision e26f7c4.
Grab the 3.1.0 installer (from https://github.com/musescore/MuseScore/releases/tag/v3.1) and pretend to install that (actually select uninstall)
Then install 3.4.2.
In reply to Grab the 3.1.0 installer … by Jojo-Schmitz
Thanks for your fast response.
No luck yet.
I tried the 3.1.0 installer, running both MuseScore-3.1.0-x86_64.msi and MuseScore-3.1.0-x86.msi.
The result in both cases is failure. The installer exits saying that 'a later version of MuseScore is already installed'.
Refer to screenshot: "MuseScoreInstallation Problem_4.JPG"
Then you're not in 3.1 currently. And one of the images in the initial post indeed confirms: you're on 3.2.3! (and 64bit)
So get a 3.2.3 installer (/from https://github.com/musescore/MuseScore/releases/tag/v3.2.3) and try with that
I tried to run the 64 bit 3.2.3 installer (from https://github.com/musescore/MuseScore/releases/tag/v3.2.3).
It failed as shown in the recording 'MuseScore_3.2.3_Installer cannot_Run.zip'
My system seems to be in some kind of inconsistent state.
When I run Musescore, it is a 3.1 version that runs.
But as you noticed, the system thinks it has a 3.2.3 version installed.
Then I guess you'd need to remove MuseScore manually, deleting all it's files and registry entries
In reply to Then I guess you'd need to… by Jojo-Schmitz
That's what I feared.
Is there anywhere a guide for that?
In reply to That's what I feared. Is… by dovfa
Direct that dialog asking for the msi to where you saved it
In reply to Direct that dialog asking… by Jojo-Schmitz
Thanks a lot!
That saved the problem.
As per your advice I directed the dialog to my 'Downloads' folder, where the 3.2.3 MSI file was stored.
The 3.2.3 installation ran perfectly.
Then I ran the newly installed 3.2.3 version and asked it to upgrade to the latest 3.4.2.9788.
That worked well too.