Unable to download

• Jul 20, 2022 - 16:20

Is Musescore down?
For the first time since having a Pro subscription for years, I'm not able to download anything or any format. The window pops up, but then nothing happens when I choose a format. Contacting support only leads me to this page now. No more individual suppport. I might as well cancel my subscription if I can't download music anymore.
I am not downloading "Official Scores", just all the other scores.

Attachment Size
Musescore support.pdf 290.14 KB

Comments

In reply to by Jojo-Schmitz

I was asked by Musescore.org to post here. At least, a developer is now going to look into this issue.

"MuseScore.org is home to the open source MuseScore program for Windows, macOS, Linux, and its developers, contributors and users community. Its forum is the ideal place to ask any question related to the MuseScore PROGRAM.

MuseScore.com is a community site to share your SHEET MUSIC with your friends via the web and for the mobile apps for iOS and Android. The site has social features such as embedding, commenting, annotating, statistics, groups. The site offers free accounts, but has a Pro Account for those who want more."

In reply to by belitaanatalio

To be clear: if you have an issue with the score-sharing website musescore.com, you need to go over there to that website to ask for help, or contact their support team directly (support@musescore.com, I believe). There is absolutely nothing any of the volunteers here on musescore.org can do about issues with that commercial website. No one here has any connection to that website whatsoever.

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