Trial and Subscription

• Feb 7, 2022 - 11:29

Hi,

I don't know whether anyone can help. Who should I talk to?

I signed up to the Musescore free trial, I tried it and I just don't think I'm a good enough Piano player to use it yet. So I logged in on the 7th day to cancel it and they had already charged me for a full year! Why not say it's a 6 day free trial then!

I think it was wholly unclear when I signed up for the trial that it was a whole year fee, I think said what it's monthly cost is, which I think is quite misleading. So, not only, was I charged before the 7 days was up, I was charged for a full year!

I've contacted customer services and they replied with a pre-prepared email offering a 35% discount or 10months free. They must get this quite a lot if they have an email already prepared with buttons to press for your choice.

I've given them written notice of my wish to cancel under the '14 day cooling off period' regulations and now they've gone silent.

Has anyone had the same problem? Any solutions?

Help

M

Comments

• Mar 13, 2024 - 09:09

I started to investigate this after clicking on Download and after a few hops it always offered the trial. Can't Musescore.com indicate it more clearly? Reddit has a couple of articles about this and musescore.com is considered to use "dark patterns" which I fully agree with. Make it clear right from the start that Download is tied to a plan. Don't call some button "Free", when it's "Free trial" (yes, the difference matters). Don't mislead the customers (and non-customers either). I know Musescore has to make some living, but this doesn't add trust in the long term.
After a few minutes of research (induced by the annoying popup sequence with "surprise" at the end) I'd be totally afraid to start any trial with Musescore.com. And every search just confirms it more and more. Try to change this philosophy, please. The desktop app is excellent, but the site experience is confusing, even words like scam can be found. Is that what you want?
(Yes, this is the wrong site, but are these completely different people? Should I just write this to the support? Does it help?)

Reply

• Nov 8, 2024 - 06:33

There is! And there is!

Read the FAQ posted by Jojo-Schmitz almost three years ago, on Feb 7, 2022 (the second post in this thread). It tells you where to post such questions so that you will have a chance to get some response and assistance: namely musescore.com. Here on musescore.org you will get NO assistance--because this is an unrelated place!!!--and the only responses you will get will be "go over there to the right place".

I always provide the following analogy for what you are doing: Imagine you were building a home and your General Contractor hired one company to put in your wiring and another company to put in your plumbing. If you find a problem with the wiring, are you going to complain to the plumber? You won't get any help and you'll be told to contact the electrician ... and that will be the RIGHT RESPONSE. Complaining to the plumber about the electrician gets you no help and annoys the plumber!

All you are doing is annoying the plumber by posting in these musescore.org forums.

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