Trial and Subscription
Hi,
I don't know whether anyone can help. Who should I talk to?
I signed up to the Musescore free trial, I tried it and I just don't think I'm a good enough Piano player to use it yet. So I logged in on the 7th day to cancel it and they had already charged me for a full year! Why not say it's a 6 day free trial then!
I think it was wholly unclear when I signed up for the trial that it was a whole year fee, I think said what it's monthly cost is, which I think is quite misleading. So, not only, was I charged before the 7 days was up, I was charged for a full year!
I've contacted customer services and they replied with a pre-prepared email offering a 35% discount or 10months free. They must get this quite a lot if they have an email already prepared with buttons to press for your choice.
I've given them written notice of my wish to cancel under the '14 day cooling off period' regulations and now they've gone silent.
Has anyone had the same problem? Any solutions?
Help
M
Comments
See https://musescore.org/en/faq#faq-20657 and https://musescore.org/en/faq#faq-314712
I have the same problem, did you figure it out?
In reply to I have the same problem, did… by yesilyurtbatu
Did you read the information above that explains the proper website to go to to ask for support on your subscription?
In reply to Did you read the information… by Marc Sabatella
Is there any hidden articles?
Most customers tried and trusted " Free Tried 7 days" .
In reply to Is there any hidden articles… by stevejin
Maybe
In reply to I have the same problem, did… by yesilyurtbatu
No I will but not easy.
I have same problem
Did you get any solutions?
In reply to I have same problem Did you… by stevejin
Read. that. FAQ.
I started to investigate this after clicking on Download and after a few hops it always offered the trial. Can't Musescore.com indicate it more clearly? Reddit has a couple of articles about this and musescore.com is considered to use "dark patterns" which I fully agree with. Make it clear right from the start that Download is tied to a plan. Don't call some button "Free", when it's "Free trial" (yes, the difference matters). Don't mislead the customers (and non-customers either). I know Musescore has to make some living, but this doesn't add trust in the long term.
After a few minutes of research (induced by the annoying popup sequence with "surprise" at the end) I'd be totally afraid to start any trial with Musescore.com. And every search just confirms it more and more. Try to change this philosophy, please. The desktop app is excellent, but the site experience is confusing, even words like scam can be found. Is that what you want?
(Yes, this is the wrong site, but are these completely different people? Should I just write this to the support? Does it help?)
In reply to I started to investigate… by virgo47
How does it help to post this here?
Be assured: it does not.
In reply to How does it help to post… by Jojo-Schmitz
It actually does help because this same thing just happened to me after signing up for a free trial, and was just charged for it! It's not a FREE trial IF you have to pay for it. When I googled it this was actually the thread that came up. So it seems to me that MuseScore is practicing in some illegal behaviors and they need to be held accountable. And be assured, I have already reached out to them and IF i don't hear back by tomorrow I will be contacting my bank and filing an unlawful transaction. This is theft.
In reply to It actually does help… by christinecant2
Neither your post nor any of the other people's post has any effect except on your sense of entitlement. Go post this in the right place and then you have at least SOME chance of something happening. NOTHING will happen as a result of posting this issue here!!!
P.S. You should have reported this to your bank the instant you saw the incorrect charge. Contacting the vendor is the SECOND thing to do in response to an incorrect charge.
In reply to Neither your post nor any of… by TheHutch
I disagree: seeking an agreement with the vendor should be the first step, reporting to the back the last resort
This is happening to me right now. They are only offering partial refund or extending the term. Not acceptable
In reply to This is happening to me… by colesmith1
Did you read the FAQ link that JoJo provided TWO YEARS AGO. You are in the WRONG PLACE to get an answer to this question.
The same thing happened to me. It was extremely misleading and I was scammed.
In reply to The same thing happened to… by ebethslagh
And posting this here is still wrong and entirely useless
In reply to And posting this here is… by Jojo-Schmitz
There is no where else to post it. There is no way to contact musescore.com right now.
In reply to There is no where else to… by andiecampbell
There is! And there is!
Read the FAQ posted by Jojo-Schmitz almost three years ago, on Feb 7, 2022 (the second post in this thread). It tells you where to post such questions so that you will have a chance to get some response and assistance: namely musescore.com. Here on musescore.org you will get NO assistance--because this is an unrelated place!!!--and the only responses you will get will be "go over there to the right place".
I always provide the following analogy for what you are doing: Imagine you were building a home and your General Contractor hired one company to put in your wiring and another company to put in your plumbing. If you find a problem with the wiring, are you going to complain to the plumber? You won't get any help and you'll be told to contact the electrician ... and that will be the RIGHT RESPONSE. Complaining to the plumber about the electrician gets you no help and annoys the plumber!
All you are doing is annoying the plumber by posting in these musescore.org forums.
In reply to There is no where else to… by andiecampbell
Even if there weren't, that doesn't make this place here the right place
In reply to The same thing happened to… by ebethslagh
Absolutely right, happened to me too.