Tips on how to deal with disgruntled users

I just read a post on Chris Ilias’ blog that has some useful information for how we can better help users who come to the forums and issue tracker. The blog post was written with Mozilla Firefox in mind, but everything he says could also apply to MuseScore.

Tips on how to deal with disgruntled users
http://ilias.ca/blog/2012/05/tips-on-how-to-deal-with-disgruntled-users/