Display and non response

• Aug 19, 2017 - 17:19

I'm running win pro 64 bit with three monitors. When I open the lastest version of musescore it opens across all three screens and will not let me resize it. In addition of late non of the controls respond. I would appreciate and help you can provide.

Thanks

Bob

Comments

• Aug 19, 2017 - 17:35

Was it working previously - perhaps at a time when you had only one screen? What goes wrong when you attempt to resize the window? Does "Help / Revert to Factory Settings"? If not, see the Handbook under "Command line options" and check out the "-D" option and perhaps others to see if you can get it to start that way.

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• Aug 19, 2017 - 18:09

and Marc.
It has always opened to three screens. Using factory reset changed nothing. The only way to close the program for me is using task manager. The very first time I used it I could close it using the x but not since then. I've used Revo uninstaller to remove every trace of the program and reinstalled with the same results. I think the issue maybe that I have my display set to extend across the two remaining screens but this is the first time I've had a program do that. Not sure how to fix it

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• Sep 23, 2017 - 06:14

I wonder if it's the same problem I'm having. On both my desktop and laptop (quite different hardware), both with only one monitor, after I enter a few measures, it stops responding and all turns gray.

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• Sep 23, 2017 - 19:32

If your score is extremely large, you may consider breaking it down to smaller parts so you can later combine using the album feature. Another option is to select a few measures in your score and use Save Selection from the file menu. Open the section you saved adding measures if needed and use it to enter the notes, then cut and paste this into your score. Just remember that you can't copy system items such as system text, tempo, key signature, time signature and a few other things. You will have to add these to the main score. Remember to alter the key and time signature in the small score if it changes in the main score.

You probably have autosave set to the default every 2 minutes. You can change that to a larger time or even disable it. Just remember to save often.

One final possibility is if you have a version before 2.1 and user the Navigator, try to make it a bit smaller or upgrade to 2.1.

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• Sep 24, 2017 - 21:05

I was having the problem on a composition I just started; so I hardly got past the first line. It was not large. I thought maybe I should see if the version I downloaded from the Ubuntu software center was not the latest; and indeed it was 1.3something, so I got the latest from MuseScore's website, 2.0.3. First 2.0.3 wouldn't respond to anything at all. I could click on all the various things on the screen and there was no response. I force-closed it from the system monitor and tried again, and then things did respond, but 2.0.3 apparently does not let me open my previous file from my website where I had it in a hidden folder so I could access it from either computer. It apparently only allows you to access things on the computer itself, unlike v1.3x. I want this to work, but it's looking like it's time to throw it out and look for something else.

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• Sep 24, 2017 - 21:42

If you are having trouble with a specific score, in general, the only way we can help is if you attach the score you are having problems with and give steps to reproduce the problem. Sounds like there might be a bug that is being triggered by something in your score - a corruption introduced by the older version you were using, perhaps. or by the specific sequence of operations you are attempting. Again, no way to know unless we can reproduce the problem with your score ourselves.

As mentioned, 2.0.3 certainly allows opening a file from any folder you want, hidden or not. if you are having trouble finding your score, again, feel free to start a new thread and describe more precisely what the problem you are having is. but assuming you know where this hidden folder is and have enabled the display of hidden folders in your OS, you should be able to navigate to it just fine from the File / Open dialog. Or navigate from your OS's file browser then double-click the file.

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• Sep 25, 2017 - 01:03

2.0.3 is what I got from the musescore website yesterday, Sep 23rd. It is apparently the latest version there is for Ubuntu 14.04 Linux. The non-response problem in 2.0.3 happened before I could get anything loaded or written; so it's definitely not from something in the score. I was not able to load the score or accept any notes or other marks. When File-->Open... did work, the older version allowed opening a file from my website. The new one does not. I'm attaching screenshots of what I get there. The first one (v1.3) shows wilsonminesco.com second from the bottom on the left edge that I can click on to show what's there. The new one (v2.0.3) does not, even though I'm logged in. The folder is not on my computer or in my OS at all, but on my website on a server 3,000 miles away, starting with http://wilsonminesco/..., for the purpose of being able to access it from either computer without having to keep sync'ing. The website is fully functional, and I can access it for all other purposes. All I mean by "hidden" is that the file is not indexed, so the search-engine crawlers won't find it. Loading it was no problem in v1.3; it's just that only three measures into the initial writing (before I even had a single line finished), it began taking longer and longer to respond to keystrokes, and then stopped responding altogether.

Attachment Size
MuseScoreFileLoad.png 64.11 KB
MuseScore203FileOpen.png 35.88 KB

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• Sep 25, 2017 - 02:35

MuseScore 1.3 had no special magic ability to laod files from a web site. if you were able to load files using 1.3, then your OS must have been presenting a local copy to you. Perhaps it set up some sort of synchronized cache and now this folder is listed in your recently-accessed folders within 1.3 so you didn't have to be concerned with where that folder actually is. But if you can find where that folder is, then 2.03 can access it too. You just need to figure that out.

Anyhow, are you saying that when you first start MuseScore and see the blank score that shows up by default, it immediately locks up? Like within the first two seconds, or a minute later, or what? Even if you do absolutely nothing? If so, see if you can manage to do Help / Revert to Factory Settings before it locks up, then restart, and see if that fixes it. If you are unable to even get that far, try starting MuseScore from the command line, using the "-F" option, which does the same thing.

And if you continue to have trouble, please start a new thread. The problem you are experiencing is unrelated to the issue of how MuseScore behaves on a system with three monitors, and it just confused efforts to help if information about both these unrelated problems gets mixed into the same thread.

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• Sep 25, 2017 - 07:16

2.0.3 is what I got from the musescore website yesterday, Sep 23rd.
Which website? See our download page) and detect that 2.1 got released back in May.
Whether there is a Linux version of that available is down to the distribution maintainers, unlike for Windows and Mac, but for Linux you can get the latest version in the form of an AppImage, see above mentioned page.

Under Linux MuseScore uses the Qt file selection dialogs, (on Mac and Windows it uses the native file selection dialogs) and the Qt version of MuseScore 1.x and 2.x are different, so yes, there may be a difference.

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