MS3 Crashes when trying to change I/O Settings from "Use Jack Audio" to "PortAudio"

• Dec 29, 2018 - 17:53

Not much more to say than after I've ticked portaudio, then press apply or ok, there is a slight pause and then MS3 crashes, meaning I have no way to change back from Jack Audio Output (which currently isn't working!

Comments

• Jan 9, 2019 - 15:22

Just to bump this, I looked in the event viewer on Windows 10 and found this application error with details if it is helpful:
Log Name: Application
Source: Application Error
Date: 09/01/2019 15:18:18
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-38P8SRF
Description:
Faulting application name: MuseScore3.exe, version: 0.0.0.0, time stamp: 0x5c20e175
Faulting module name: ntdll.dll, version: 10.0.17763.194, time stamp: 0xe8b54827
Exception code: 0xc0000026
Fault offset: 0x000000000009ea78
Faulting process ID: 0x1c18
Faulting application start time: 0x01d4a82e0ed2ae01
Faulting application path: C:\Program Files\MuseScore 3\bin\MuseScore3.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 81c229e3-65bc-443e-9177-d2012f1d06f9
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

1000
2
100
0x80000000000000

1308
Application
DESKTOP-38P8SRF



MuseScore3.exe
0.0.0.0
5c20e175
ntdll.dll
10.0.17763.194
e8b54827
c0000026
000000000009ea78
1c18
01d4a82e0ed2ae01
C:\Program Files\MuseScore 3\bin\MuseScore3.exe
C:\Windows\SYSTEM32\ntdll.dll
81c229e3-65bc-443e-9177-d2012f1d06f9

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• Jan 12, 2019 - 21:57

I don't believe this is the same problem actually.

That issue that you just linked is regarding musescore not STARTING with WDM-KS audio devices installed. My issue is that once I'd changed the I/O settings in "Preferences" from "Portaudio" to 'JACK Audio', it isn't recognised in JACK, so I decided to try and switch it back to portaudio, after ticking the 'Portaudio' box and pressing 'Apply', Musescore thinks for a minute and then crashes, after I restart musescore, the preferences are set back to 'JACK Audio', meaning that at the moment, I can't hear playback through Musescore 3.0...

I've tried a re-install etc. that didn't work.

Thanks for your reply!

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