Static Noise

• Nov 26, 2019 - 04:01

It doesn't always happen, but periodically when I startup MuseScore and I go to input notes or listen to the playback, there is an extremely loud static noise that I hear that covers up all of MuseScore's audio.

Typically when it happens, the playback has a hard time loading. As a matter of fact, playback sometimes completely freezes MuseScore, even causes the application to crash. Usually happens when I have more than one instrument in a score. This bug can occur when there's one instrument playing, but not as often.

This bug causes my speakers to freak out, causing ALL audio sources to make a loud static noise. For example, if I used MuseScore and it made a static noise, if I move onto watching YouTube or making audio tracks on FL Studio, the static noise still follows even with MuseScore closed.

I know it's not my computer because I can run other rigorous software such as FL Studio without any problems.

I can see that this has been brought up before by other people:
https://musescore.com/groups/improving-musescore-com/discuss/5032700
However, it would appear that the issue hasn't been properly addressed.

Please fix! Thanks!


Comments

So far no one has been able to give any developers precise steps to reproduce the problem, and none of us has ever experienced it ourselves. So unfortunately, without additional information that would allow us to understand the source of the problem on your system, there won't be much we can do.

In reply to by Marc Sabatella

Hi, I'm having a similar problem after downloading 3.6 (the problem was not present before I updated). Whenever I open musescore, my speakers play a VERY loud static noise. If I close musescore, the static stops, but if I try playing any other sounds on my PC (a youtube video, for example) the static starts again, even when musescore has been closed. If I restart my PC and open youtube, there isn't static, but as soon as I open musescore, the static comes back. I tried deleting and redownloading 3.6 but the same problem occurred.
I ran troubleshooter with musescore open and the static going. Troubleshooter fixed the problem, which was "Audio format not set to default."
It seems that when I open musescore, the program edits the audio format and that is what causes the static. Is there a way to prevent musescore from doing that?

I have been having the same issue recently after downloading musescore on my new laptop. I have no clue why this is happening and I found the only thing causing the problem was musescore. It worked fine on my other computers, but for some reason it hates this one and I don't know why.

In reply to by Kadorath

I can reliably reproduce this problem every time when opening a specific score. Do you want to see a screen share? It is very frustrating because the problem continues on the computer even after the program is closed. The volume of the static is much louder in one side of the stereo field then the other. Also, it seems to only be a problem when actual sound is playing on the computer.

I experience this problem as well. MuseScore3.6.2.548021803. Windows 10.

All preferences are set to factory default, I haven't changed anything.
API MME
Device onboard speakers
No MIDI enabled
Jack audio server disabled

Resetting the audio settings makes no difference. The static noise also affects all other audio.

Other programs that are loaded with audio capacity on my computer
Ableton live
Reaper
Audacity
Sibelius
Bandlab
Crescendo
None of them are running at the moment when the issue occurs

Zoom meetings was open, but has been closed in the past

Audio drivers installed apart from the standard windows issued ones
ASIO 4 all
Behringer

I tried to upload a video of the sound as it happens, but cannot get the upload function here to take it.

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