MuseScore crashes when editing tablature
Hi,
I have installed a clean version of Musescore 'OS: Windows 10 (10.0), Arch.: x86_64, MuseScore version (64-bit): 3.4.2.9788, revision: 148e43f'
Whenever I go to edit tablature it will randomly crash when either replacing or deleting tab notes. I have sent the bug report when it crashes.
I have reviewed EventViewer and the following reflects application crash:
Faulting application name: MuseScore3.exe, version: 0.0.0.0, time stamp: 0x5e3c8a46
Faulting module name: ntdll.dll, version: 10.0.18362.778, time stamp: 0x0c1bb301
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process id: 0x25a4
Faulting application start time: 0x01d6148d38dadd07
Faulting application path: C:\Program Files\MuseScore 3\bin\MuseScore3.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 119a5d2b-7248-4607-9715-48ac2572ddad
Faulting package full name:
Faulting package-relative application ID:
Fault bucket 2180751763447848411, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: MuseScore3.exe
P2: 0.0.0.0
P3: 5e3c8a46
P4: StackHash_c9a9
P5: 10.0.18362.778
P6: 0c1bb301
P7: c0000374
P8: PCH_A1_FROM_ntdll+0x000000000009CBC4
P9:
P10:
Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER831D.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8418.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8428.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8438.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8449.tmp.txt
These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MuseScore3.exe_b1359c172e7eab6d920f69ffcba922039b3f08e_a11f6b1f_ace7bb09-51a2-4ee3-9fdc-6bc07dfb7926
Analysis symbol:
Rechecking for solution: 0
Report Id: 119a5d2b-7248-4607-9715-48ac2572ddad
Report Status: 268435456
Hashed bucket: 5bbb34485970c82c4e43962cbb9d9ddb
Cab Guid: 0
Fault bucket 1797855356996693136, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0
Problem signature:
P1: MuseScore3.exe
P2: 0.0.0.0
P3: 5E3C8A46
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
\?\C:\WINDOWS\SERVIC~1\LOCALS~1\AppData\Local\Temp\FTH8177.tmp\fthempty.txt
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8178.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8188.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8186.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER81A7.tmp.txt
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 9fb858ae-b8cc-488c-ae76-cff26930ef21
Report Status: 268435456
Hashed bucket: fa5a712bda1b1d9118f343ebf7522c90
Cab Guid: 0
Please find attached the report app crash .wer (use notepad++ or something to read the files)
Thanks,
Mark.D
| Attachment | Size |
|---|---|
| ReportArchive.7z | 5.05 KB |
Comments
EDIT: Confirmed this seems to crash on both editing notation and tab elements...
There's a very good chance the score you're working with became somehow corrupted. Attach it here if you wish us to inspect it.
In reply to There's a very good chance… by jeetee
Hi,
This is a blank score, I have tested on three new blank scores (two saved and one without saving first).
In reply to Hi, This is a blank score, I… by markcagatanda
This of course shouldn't be happening.
Try to find a fixed sequence of actions that make it crash and mention those here, so we can try and reproduce the error.
In reply to This of course shouldn't be… by jeetee
Exception code: 0xc0000374 is a heap corruption code, which is in relations to the advised .DLL.
I have ran a sfc /scannow and no errors detected and ran windows updates. I will copy this file from my other computer to this computer and see if it's the corrupted .DLL.
Shall report my findings in the morning.
Thanks,
Mark.D
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dllto me indicates a Windows issue not a MuseScore one though?Hi All,
Thanks for your assistance, this has now been resolved. Can confirm that the .DLL was corrupted and swapped it with the same file from another machine followed by a reboot. I used MuseScore for a few hours an hasn't crashed on me yet.
Thanks,
Mark.D