Install Help on Windows 10
Hello,
I downloaded Musescore for my Windows 10 desktop and after getting some errors about not having the Yamaha / Steinberg driver the program successfully ran. However, the app crashed after 15 minutes of trying to learn the program. I could never get the program to run again. I uninstalled using the Windows Uninstaller and after reinstalling, rebooting, and no success I've uninstalled using the Musescore uninstaller. Bottom line, after many reboots and re-downloads I can't get the program to run. I wonder if I've screwed up the Microsoft Registry. The good news is that I can get Musescore to run on my Windows 10 laptop. Any help????
Also, what is the best way to support the app? Does Musescore benefit if I buy the $25 online course?
Comments
Try double-clicking on a file (e.g. the attachment). If the program opens from Preference disable Start Center.
Let us know.
uninstalled better https://musescore.org/en/handbook/revert-factory-settings
In reply to Try double-clicking on a… by Shoichi
Reverting to factory settings did not work because every time I try to run the Musescore program my computer reacts as if I am trying to INSTALL, not RUN the program. :(
Summary actions after many attempts to install is as follows:
1- I used a different browser and chose the 'install' option in downloading the file
2- After 2 minutes the "User Account Control" asked me if I will allow your app to make a change on my computer - I clicked "yes"
3 - Everything proceeded normally with files being installed, registry changes, removal of files, etc
4 - I was prompted with a 'Finish' box and they option to run Musescore right away - I clicked 'yes"
5 - The box seen in attachment popped up
6 - I clicked 'OK'
7 - The same box (in attachment) returned after a few seconds
8 - The Windows Installer came up with the message "Preparing to Install" and hung. (Curious that it was trying to install again rather than run the program)
9 - After a long time, 10 minutes one time, 2 hours another, I hit cancel
10 - After a long time, 15 - 60 minutes, the system said that it is still cancelling.
11 - I used the Windows Task Manager to 'End Task'
12 - The program does not start, it tries to install again after opening the program from the Start menu, or by double-clicking the file you sent of a test sheet of music made with Musescore
Any future attempts to run the program results in a cycle of items #8-11 above.
Uninstalling using Windows and reinstalling causes the same problem.
Uninstalling using the Musescore uninstaller, and then reinstalling causes the same problem.
I have rebooted, re-downloaded, re-installed 5-8 times with the same result.
Additional key info is that my first try at installing was successful. After 10 minutes I crashed the program- probably due to me not knowing how to use the features, and subsequent installs always cause the same problem, described above.
Please help!
In reply to Reverting to factory… by Eurogamer
Where did you install it?
In reply to Where did you install it? by Sunny2019
C:\Program Files\MuseScore 3
but curiously, there is a folder in a different directory that has the problematic Yamaha/Steinberg name...
C:\Program Files (x86)\Yamaha\Yamaha Steinberg USB Driver
Also, I tried the Musescore restore to factory settings using the Command Line interface
Thanks so much for caring. I am astonished at the promptness of replies.
In reply to C:\Program Files\MuseScore 3… by Eurogamer
Remove the Yamaha Driver and/or update it.
See: https://musescore.org/en/node/295774
HTH
In reply to Remove the Yamaha Driver and… by Shoichi
Amazing! Great Job! I removed the Yamaha Steinberg folder and still had the same problem. I used Windows to "Uninstall" Yamaha Steinberg, rebooted the computer and EUREKA the Musescore Install worked perfectly! Thank You!
As far as supporting your team, do you get money if I pay for the online course? Is there a better way to contribute financially to your work? In case it matters, I just plan on using the software to create and print drumsticking rudiments...
Thanks again,
Gary
In reply to Amazing! Great Job! I… by Eurogamer
You're welcome. I'm just an end user, you can have a look at
https://musescore.org/en/donate
https://musescore.org/en/tutorials
https://musescore.org/en/node/276598