Lost password and access to e-mail address

• Aug 24, 2020 - 18:59

Hello everyone,

first of all, I know this will sound like too much of a coincidence, but stuff like this (unfortunately) happens.

I created an account on musescore last month. I remember the username and e-mail address, but I forgot my password. Which is weird, since I pretty much always cycle between 3 passwords for my accounts, but I guess I made a stupid exception this time and now I can't log in.

Normally this wouldn't be that much of a problem and I could just reset my password, but my e-mail got stolen a few weeks ago, and that leaves me in a hopeless position. Of course I activated my trial of PRO version on that account, but now I'll be charged 50$ for a feature I am not even able to use :(

I've tried contacting support via 2 e-mails and I didn't recieve an answer for any of them. Is there a way to get help on this forum, or will I keep being charged every single year forever from now on? I remember my username and the registered e-mail address and I don't necessarily need to be able to access that account again, just turning off the pro feature would solve the problem.

Thanks for any reply,

Tomas


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