Lost password and access to e-mail address
Hello everyone,
first of all, I know this will sound like too much of a coincidence, but stuff like this (unfortunately) happens.
I created an account on musescore last month. I remember the username and e-mail address, but I forgot my password. Which is weird, since I pretty much always cycle between 3 passwords for my accounts, but I guess I made a stupid exception this time and now I can't log in.
Normally this wouldn't be that much of a problem and I could just reset my password, but my e-mail got stolen a few weeks ago, and that leaves me in a hopeless position. Of course I activated my trial of PRO version on that account, but now I'll be charged 50$ for a feature I am not even able to use :(
I've tried contacting support via 2 e-mails and I didn't recieve an answer for any of them. Is there a way to get help on this forum, or will I keep being charged every single year forever from now on? I remember my username and the registered e-mail address and I don't necessarily need to be able to access that account again, just turning off the pro feature would solve the problem.
Thanks for any reply,
Tomas
Comments
You need to use https://musescore.com/contact and contact musescore.com directly for this.
In reply to You need to use https:/… by mike320
I did, 2 times. It's been 2 weeks and no answer. I perhaps thought someone from the support team will notice it here instead.
In reply to I did, 2 times. It's been 2… by Juny1spion
Post a comment at https://musescore.com/groups/improving-musescore-com. There is no one here who can help you.