Refund

• Jun 5, 2021 - 13:28

Hi!
I keep receiving automatic responses on email and I’m not sure how to get into contact with a real person. I’m really panicking over this.
I just had an automatic payment to musescore for the Pro Account and I can’t afford it. I’m a university student and I can’t work because of covid, so I’m already struggling to save up for rent. I meant to cancel the subscription after my free trial, but it completely slipped my mind. I really cannot afford this. I just canceled the subscription.I really need a refund on this, I’m desperate.

Attachment Size
C1E21BC1-A587-4F52-9861-305636146106.png 364.81 KB

Comments

• Jun 5, 2021 - 16:16

Unfortunately you are asking on the wrong website. This is musescore.org which only handles the free notation software for desktop (Windows, MacOS and Linux). Nobody pays for anything here: the software is free.

You should ask on musescore.com which is the score-sharing website: they manage the Pro subscription, which is probably what you forgot to cancel? Try appealing to support@musescore.com for a start.

Reply

Do you still have an unanswered question? Please log in first to post your question.