Password reset not working

• Jan 27, 2022 - 22:07
Reported version
3.6
Type
Functional
Frequency
Once
Severity
S3 - Major
Reproducibility
Always
Status
closed
Regression
No
Workaround
Yes
Project

To reproduce the issue while logged in to Musescore:
1. Go to the password reset page - e.g. https://musescore.com/user/password.
2. Enter username or email address
3. Click "Submit."

Expected behaviour: receive an email with instructions on how to reset the password.
Actual behaviour: returned to Dashboard screen. No email arrives.

To reproduce the issue when trying to log in to Musescore:
1. Go to Musescore: https://musescore.com/
2. Click on "Login"
3. Click "Forgot your password?"
4. Enter username or email address.
5. Click "Submit."
5. A message appears, saying "further instructions have been sent to your email address."

Expected behaviour: receive an email with instructions on how to reset the password.
Actual behaviour: no email arrives.


Comments

Workaround No Yes

I am using version 4.5.2 (downloaded yesterday). I started to create an account using "cduisit@free.fr" but was unable to complete the process. I went to the Password Reset page and specified the above email address, but never receive the email. And yes, I checked the Spam folder.
I finally managed to connect using Facebook, but am unable to specify an email address (checked Settings and Profile).