Scrambled audio
Musescore scrambles the audio settings on my Windows 10 Pro laptop:
Version 20H2
OS build 19042.1466
Experience: Windows Feature Experience Pack 120.2212.3920.0)
Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.71 GHz
Installed RAM 8.00 GB
System type 64-bit operating system, x64-based processor
Think I'm using the latest version of Musescore:
OS: Windows 10 (10.0), Arch.: x86_64, MuseScore version (64-bit): 3.6.2.548021803, revision: 3224f34
DESCRIPTION OF PROBLEM:
I sometimes work in Musescore with headphones plugged in, sometimes without. If I make sure the headphones are in when I close Musescore AND when I reboot the laptop it's OK. If I don't then the next time I use my laptop the audio is distorted (white noise on top of any original audio) - even if Musescore has not been opened.
It takes me a while disabling speakers and rebooting the laptop until I can get the speakers to work as normal again. I haven't found a way of predicting when this will happen and of quickly restoring the sound settings. I didn't have this problem with earlier versions of Musescore.
Is there something I'm missing? Is it because I sometimes use headphones and sometimes don't? Not seeking to allocate blame or criticise, just to clarify and fix. (I think Musescore is amazing.)
Thanks in advance for any help.
Comments
Are these external speakers, then? Bluetooth? Or attached through a usb interface?
In reply to Are these external speakers,… by bobjp
They are the built in speakers in the laptop (Realtek High Definition Audio(SST)
In reply to They are the built in… by sew960
Have you tried the usual things?
Run the windows audio troubleshooter.
Update drivers
Uninstall and reinstall audio drivers
In reply to Have you tried the usual… by bobjp
I have but not in a consistent way. The troubleshooter didn't bring up anything when I tried it the first few times after I had the problem. I did reinstall audio drivers and it worked for a while but then happened intermittently after that. (My sister had the same issue - with a different Windows laptop. She reinstalled the audio drivers and the problem stopped).
I haven't been able to recreate the scrambled audio to order. Think maybe I need to allocate a few more hours to trying to work out what happens. (Posted on the forum in the hope someone would have a quick and easy explanation but so many variables :-) )
In reply to I have but not in a… by sew960
Oh, would that there were quick and easy answers :)
Interesting that sound is OK for awhile after reinstalling drivers. There are cases where the latest drivers cause problems and it is necessary to revert to an older driver.
In reply to Oh, would that there were… by bobjp
Progress! I spent ages going through various scenarios to see what was happening, noting the exact order I did things and what happened. I got my sister who's an engineer by training to look at it and she thinks it's linked to a bug that has already been reported #328749
https://musescore.org/en/node/328749
If someone is working on this I'm happy to send my notes in case they are of use.
I have exactly the same problem. I'm on Windows 11 but the version of Musescore is the same, and everything happens exactly as you said.