No audio after installing Windows 11
Hello,
I'm using Musescore now for many years. Now, since I installed Windows 11, Musescore stops playing audio. Sometimes it gives noise, sometimes the audio is dead. It also affects all audio from other software, after running Musescore. All these apps are working fine with audio, until I start Musescore.
Only the HP Support Assistant can restore the audio by making the audio default, or by replacing the audiodrivers.
Again running Musescore will start all the problems again.
I know there are more questions about it on this forum, but none of the given solutions will help me further.
What am I doing Wrong?
Comments
Did you check here: https://musescore.org/en/node/96811 ?
In reply to Did you check here: https:/… by Shoichi
Yes, I did check all these steps.
In reply to Yes, I did check all these… by Binsie
Please check #9 again, and be sure to provide all all the requested info. While you're at it, wouldn't hurt to check the others again as well to be sure you didn't miss any other details - there are so many variables here, it's really important to be thorough.
I have been able to get W11 on my old HP laptop via a workaround. I have no such sound problems. Have you tried the other drivers in the I/O section of Preferences. I think MuseScore selects MME by default. Try Direct Sound (DS) or WASAPI instead.
In reply to I have been able to get W11… by bobjp
Thank you for your reply. I've tried both. Both give the noise for each app that is playing audio.
When selecting the other options, all options are gone and will come back after restoring Musescore to default settings.
Audio will be normal after running HP Support assistant. Sometimes I get here the message Audio format not set as default, sometimes it installs the audio drivers again. I need the support assistent. only a simple reboot will not bring the audio back.
In reply to Thank you for your reply. I… by Binsie
You can try to somehow open your audio settings, find and change (for example, set it to 44100Hz) the relevant section from the tabs at the top.
(see attached screenshot)
I fixed the crackling sound from here a few times on win10. After a while (I don't know for what reason) there was no need to fix it again. Maybe some other software was interfering and changing the settings, I don't know)
In reply to You can try to somehow open… by Ziya Mete Demircan
I only can choose between 24-bit and 16-bit, both at a samplerate of 48kHz. Both give the same result.
In reply to I only can choose between 24… by Binsie
It's not normal to have only 48kHz as an option there.
There should also be other options like 44.1, 88.2, 96, 192 (this is definitely a problem if you clicked the down arrow next to 48kHz with the mouse and no other options appear in the drop-down menu)
In reply to Thank you for your reply. I… by Binsie
You can also uninstall and reinstall audio drivers yourself. It's a good thing to know. But it shouldn't need to be done very often.
In reply to You can also uninstall and… by bobjp
Just deleted the drivers and reïnstalled from a new downloaded installation file. Unfortunately no change. Thanks for the tip
In reply to Just deleted the drivers and… by Binsie
I know when I put W11 on my old HP laptop, I had several issues. It barely ran at first. Probably because my laptop doesn't really meet the standards. I found a registry setting that let me install it. After the install, I was able to go to the Microsoft download site and load W11 again. Then W11 worked fine. I'm not saying you need to do that. Just saying what I went through. Audio is fine on my HP.
High Definition Audio Device. Driver date 6/5/2021.
My system info:
System: HP Envy x360 Convertible 15-cn0xxx
x64-based
Intel i7-8550U
Musescore version 3.6.2.54802 1803
Available APIs in Preferences I/O tab: MME, Windows Direct Sound, ASIO, Windows WASAPI, Windows WDM-KS
Audio: Realtek
RTKVHD64.sys
Version 6.0.9357.1
Date 5/24/2022
In reply to My system info: System: HP… by Binsie
So, in preferences, try each of the other drivers. Except ASIO unless you cave an ASIO card. I know you tried 2 of them.
One other trick is to not only delete the driver, but delete the device too. Then have Windows scan for new devices (from the same page. Windows will scan for new devices and reinstall everything.
In reply to So, in preferences, try each… by bobjp
I've tried them all. None worked.
In Musescore, I set the driver. Exit Musescore, Run problemsolver to restore audioproblems, reboot, than run Musescore with the selected driver.
When Musescore didn't show the drivers, I selected the button settings to default, followed by the process above to select the next driver.
I've deleted the devices in Devicemanager, Than let Windows find them agian. This did not work.
Also in Devicemanager, I selected the device, opened the properties and deleted here the drivers. Than I installed new drivers from the Intel's website. Also no solution.
I've made a video to make clear what my problem is:
https://drive.google.com/file/d/1qYPSkIOU4GVyHxI_9ZHANYLLW21X7KU0/view?…
Finaly found the solution. I removed the drivers again and installed now with search available drivers on my computer. There were now two options: A driver from 2019 and a driver from 2022. I selected the oldest one and done!
Thank you al for your support,
Kind regards,
Frank