Contacting musescore
I have a problem with my account, how can I get in touch with Musescore.
I have been trying for several days to get some sense or a proper reply from the online chat for help but i just go round in circles, waiting ages for a reply and then the reply askes the same questions as previously.
What is the point of such a useless chat service.
I have emailed support at musescore.com but not received a reply.
Can anyone help please
Comments
"I have emailed support at musescore.com but not received a reply."
Well, support@musescore.com is the correct (and only) email for support about your account on musescore.com
"Can anyone help please"
Here on musescore.org we are all just users (not staff) - so nobody here can help you. Sorry!
In reply to "I have emailed support at… by DanielR
Thank you for your reply.
Do any users of Musescore know how to contact support.
In reply to Thank you for your reply. Do… by kh2020
See above
In reply to See above by Jojo-Schmitz
Thank you, so I assume that is the only way
In reply to Thank you, so I assume that… by kh2020
Well, there's also https://musescore.com/contact
In reply to Well, there's also https:/… by Jojo-Schmitz
I have wasted several days trying that. I follow the prompts and get a response saying I will get a reply in 12 hours ( 24 hours on 1 occasion) but the only reply I get is the same response as previous. When I follow the prompts again I get yet another message saying I will get a response in 12 hours and this sequence just continues and i can't get anywhere with it.
In reply to I have wasted several days… by kh2020
So you got support. Just not good support...
In reply to So you got support. Just not… by Jojo-Schmitz
Support from a bot that wasn't able to understand the problem and help or pass me onto someone who could help.
I don't understand an online chat system that takes so long to get a response and then doesn't move the query forward