Non-recognition of my account

Good morning, a few days ago I reached out to online support to resolve an issue with my Musescore account. The problem is that it doesn't recognize my subscription, and my profile shows that I am a new user (from September 2024) when in reality, I have been a user for several years, and I also have a subscription that is valid until the end of December. The response to my inquiry was as follows.:
"Hello,Thank you for your message. Your paid account is linked to bradyo857 [bradyo857@gmail.com]. Another account is Basic (free of charge).
Please follow the link to reset password on bradyo857@gmail.com so you would be able to access all your paid features: https://musescore.com/user/auth/password/reset?h=10_q2s1Si07j_BYqNyY9WF…
Thank you for reaching us!
Best regards,
MuseScore Support team
Sofia"

I have tried to follow the instructions, but the account you mentioned does not appear as a valid email account.
(I would like to remind you of my possible accounts: ggormezano@yahoo.es or gegorme@gmail.com.)
I am attaching the documentation and am awaiting a solution. Thank you very much.