unable to open musescore2.02
Installed musescore with no problem. When finished the launch started but crashed and a window open to either close musescore or have windows do a fix. I noticed that I do not have musescore 2 folder in the appdata folder\roaming under the user thus no ini file or anything. This is windows 7 Pro with 12 GB Ram and several TB hard drive. Brand new install, never installed musescore on this PC. The installation process went as seen in the install handbook.
Comments
Tried all the recommended solutions. Changed the ini file preferences. but no luck. Noticed that someone had problems with Wacom tablet. Using bamboo Wacom pen and touch tablet. could this be the problem Musescore had been working great before with tablet and just recently stopped working. the tablet was installed several yrs ago and no problems with musescore. could the issue be with the latest version 2.02
In reply to Tried all the recommended by unhappykappy
I had the same behaviour on a virtual pc I have. I did not include an soundcard in that virtual pc.
After I enabled the soundcard, there was no issue.
Strange thing is that version 1.3 was working fine without the soundcard, version 2 seems to require it.
In reply to I had the same behaviour on a by Henk De Groot
not sure how to enable sound card in musescore if unable to open it. Sound works fine otherwise.
In reply to not sure how to enable sound by unhappykappy
@unhappykappy, have you tried using the portable version?
https://musescore.org/en/download
In reply to @unhappykappy, have you tried by Shoichi
just downloaded it and installed but got the same message. Stopped working on my PC.
In reply to just downloaded it and by unhappykappy
I saw that you have already tried many ways. So maybe this is a duplicate:
Try to run as Administrator
Check the Antivirus permission
In reply to I saw that you have already by Shoichi
It is interesting that when I look at appdata\roaming I cannot locate musescore apparently that is not getting installed correctly. I can find musescore under Program files (X64) and tried to run as administrator. Error musescore not working.
In reply to It is interesting that when I by unhappykappy
Looks at the post of Lasconic https://musescore.org/en/node/71796 (bottom of page).
Try uninstalling and re-download from its link
In reply to Looks at the post of Lasconic by Shoichi
pardon my ignorance but how do I get to his post
In reply to pardon my ignorance but how by unhappykappy
Sorry my error https://musescore.org/en/node/70261#comment-329116
In reply to Sorry my error by Shoichi
Tried that latest link, but did not work. Starts installing or opening, then stops with message, musescore not working.
In reply to Tried that latest link, but by unhappykappy
Unfortunately we are at the starting point, and I ended ideas.
Have you already tried:
http://windows.microsoft.com/en-us/windows/what-is-program-compatibilit…
I suspect something, on your pc, lock MuseScore.
--------
And if you tried to upgrade to Windows 10?
In reply to Unfortunately we are at the by Shoichi
More than likely something going on with my PC. unfortunately I am out of ideas and may have to reinstall windows 7 or go to windows 10. They are supposed to notify me when windows 10 will be available for my PC>
In reply to More than likely something by unhappykappy
I am slighltly confused with your messages, as first you state it is installed in a new install PC and later you mentioned it worked fine before.
However, not having the musescore folder in appdata/roaming does sound strange to me but it could be that this is only created once MuseScore is correct started at least once.
I would recommend to perform the -F option first and report the results. Also you perhaps you can verify the messages in the windows event log, their MIGHT be an indication in there to what is causing this issue.
Also, if you don't want to wait for Windows 10, you can force the Windows 10 upgrade manually by downloading and install using the media creation tool: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-insta…
One can always hope that it will fix the issue and it would be nice one to try, since it is available.
In reply to Tried that latest link, but by unhappykappy
Wait a minute, are you talking about *installing* MuseScore or *running* it? Do you already have a "C:\Program Files (x86)\MuseScore2" folder? And in it, a "bin" folder, containing "MuseScore.exe"? And that is the program you tried to run from the command line> Still waiting on you to report exactly what you see printed in the terminal window when running this. Casn you please verify you *do* have a terminal window open (has a black background normally), that you typed "MuseScore.exe -F" into that window, and show a screenshot of what that looks like immediately before hitting "Enter" and then also after something happens (or fails to happen)?
In reply to not sure how to enable sound by unhappykappy
Sorry for the confusion, with the virtual pc there was no soundcard installed in Windows. That what caused the issue on my system. As you state "Sound works fine" this is not your issue.
In reply to Sorry for the confusion, with by Henk De Groot
Had no problems installing MuseScore, but unable to open. However the portable musescore did open fine. What is the difference I do not know. thus in that sense musescore is working with that application. Since it is essentially the same, I guess we can call this thread finished.
However I did the factory reset with musescore.exe -F and the cmd window stayed open and I got no messages about errors. It returned me to the bin folder. I hope that provides some clarity to the issues. I tried to copy the messges in cmd window but having problems doing so.
In reply to Had no problems installing by unhappykappy
I contacted unhappykappy to see if I can solve his problem directly.
In reply to I contacted unhappykappy to by [DELETED] 5
Still having problems with musescore launching. No problems with installation. Seme folder or different folder. Clicked on musescore in bin folder and nothing happened. Tried the nightly version aut could not find where it was installed and nothing opened. Ayone come across this problem and a solution. Tried to run in safe mode but musescore does not run in safe mode with some drivers. Sone of them appear to be causing my problem with the running of the program.
In reply to Still having problems with by unhappykappy
The nightly version is not "installed" at all. You simply extract the ZIP into any folder you like, and then run the "nightly" file directly from whatever folder you chose to extract into.
In reply to The nightly version is not by Marc Sabatella
Extracted in folder and clicked on nightly.exe and could not see anything happening. Nothing opened. Appears to have same problem as musescore. I get the ball indicating something is happening but that disappears withing several seconds. Tried the command to go factory settings again nothing appears to be happening. Downloaded a fresh copy after cleaning the drive but did not help. I know musescore works in windows 10 since I downloaded it and opened it on a different PC.
In reply to Extracted in folder and by unhappykappy
@unhappykappy:
You can try with the following debug build, which generates a log file:
https://drive.google.com/file/d/0BxjayMZiuupOQmdwT1pLVU10emM/view?usp=s…
(MuseScoree342fda_debug.zip - md5 checksum: 5476a9dfbf1242ead1b66489660bc0ab
~158 MB compressed and ~509 MB when uncompressed)
It is a self-build (in debug mode) of e342fda
How to use it:
1- extract the zip folder;
2- click on the file "reset_and_debug.bat" inside the extracted folder;
3- it launches MuseScore (and performs a reset to factory settings) and records the debug output in the file "log_file.txt"; please attach that file to a comment in this thread.
The log file can hopefully cast some light on what is going wrong in your case.
Ciao,
ABL
In reply to @unhappykappy: You can try by ABL
thank you for the debugger. I ran it and have included the log file as an attachment. Looking at the log file leaves me confused.
In reply to thank you for the debugger. by unhappykappy
It confuses me as well: there is nothing except a warning from Qt. The "Untested Windows version" message is only a qWarning and it should not interrupt the execution of the application.
I suspect that it will be shown for everyone using MuseScore (compiled with Qt 5.4.2 or below) under Windows 10.
It seems that MuseScore is blocked or frozen (?). Or it seems like something is preventing the application to be launched (but then I would not expect even the Qt warning).
Can you check if your antivirus is letting the application run?
Can you try to launch MuseScore.exe as an administrator?
In reply to It confuses me as well: there by ABL
Also check UAC settings which could be preventing MuseScore from launching.
In reply to Also check UAC settings by ChurchOrganist
that response from the debug and call log with untested windows 10 version. made me decide to call Microsoft about it. Sort of helped since what they had me do was to run msconfig Win +R keys and click on selective startup if not checked. click on first item which is load selective services which had a solid square. Clicking on the box removed and clicking again put a check mark there . Also make sure there is check mark in use original boot configuration. then go to services and click on box below services to hide all microsoft services. Then disable all services and reboot. When I rebooted musescore worked. I then went thru the process of putting services back and rebooting to see if can figure out which service interferred with musescore. I am not actually clear as to which service interferred since it appeared that the last 4 services prevented it from opening. One was the wacom consumer service another the logitech mouse. When I reactivated them still able to open musescore. Had to remove iobit programs due to the fact that the antivirus trend micro recommended by microsoft did not like them and would not install if they were on the system. In my system I have them and the wacom tablet and have no problems with windows 10. Using msconfig to eliminate services appears to be the best way to find out what services interferred with musescore but confused why the debugger would come up with a log text file stating that this was an untested windows 10 version. that still leaves me confused but anyway musescoreworks and I want to thank everyone for their help. Especially ABL for sending me the site for the debugger. that started me thinking in another direction.
In reply to that response from the debug by unhappykappy
Wow, I'm glad it's working for you finally!
I know there have been problems in the past involving conflcits with Wacom products - see https://musescore.org/en/handbook/known-incompatibilities-0 - but your problem seemed different. Would be interesting to eventually figure out the specific problem here, but since it seems to be rare, and it's working for you now, and we at least have something to suggest if anything runs into something like this again, I am happy to we have reached this point at least.
In reply to Wow, I'm glad it's working by Marc Sabatella
I was so happy to get it working again and I would not wish this issue on anybody. Took too long to figure out an approach. I think having a list of items that potentially could interfere with musescore would be a good thing for musescore to put on their web page. Everybody's system configuration is different even with the same items that interfere that we all need to know how to diagnose our problems and see if we can find an answer. All the encouragement I got from the people on this forum was great and helped me find the problem.