Musescore not Responding on Splash Screen
Musescore worked the first time it was installed but now crashes on the splash screen.
I've tried reverting it to factory settings, but it will only work once and will crash on the splash screen again.
Currently running windows 11 on a Dell G15 laptop.
Comments
See: https://musescore.org/en/node/326794
HTH
In reply to See: https://musescore.org… by Shoichi
Nothing specified in the post is changing much.
Does it crash on the splash screen or just seem to hang but gets through it after 10 minutes?
In reply to Does it crash on the splash… by jeetee
It will hang, but it won't get through even after 20+ minutes.
Whenever I interact with MuseScore it will say "musescore.exe is not responding"
In reply to It will hang, but it won't… by Zach1011
Which message is showing at the bottom of the splash screen while it hangs?
Does pressing "ESC" on your keyboard make it continue?
In reply to Which message is showing at… by jeetee
It shows loading scores.
And pressing "ESC" doesn't seem to have any effect.
In reply to It shows loading scores. And… by Zach1011
So which score(s) is it attempting to load? Can you attach the mscz file(s) here? There might be an issue with those (given that factory reset worked).
In reply to So which score(s) is it… by jeetee
I'm just opening it from the icon on my desktop.
I tried opening it from the default MuseScore score, and it just does the same thing.
In reply to I'm just opening it from the… by Zach1011
I'm slightly baffled by "reset to defaults" working, but anything after that not. As if just closing MuseScore somehow corrupts your preferences file which then leads to it hanging upon launch.
Another set of things to try:
1. Launch with '-s', which will disable the sound system (unlikely to fix this)
2. Launch with '-w', which will disable the web component (unlikely to fix this)
3. Launch with '-t', which will run in "test mode", one of the things this does is not go looking for printers to determine the paper size
4. Share the preferences file with us
In reply to I'm slightly baffled by … by jeetee
Launching it with those options didn't seem to do anything.
By preference file I assume you mean the file:
C:\Users[USERNAME]\AppData\Roaming\MuseScore\MuseScore3.ini
If so, it doesn't let me attach it as a .ini file, I've attached it as a .txt file, if that helps
In reply to Launching it with those… by Zach1011
Didn't seem to do anything as in "not even the splash screen"? Or as in "same hanging on splash screen"?
I indeed meant that ini file, and from what I can tell, it in itself looks clean. After replacing your username with mine in it, I can launch MuseScore just fine with it.
From what I can tell by a quick glance at the code, all that should happen for you is loading that first empty score, checking for installed extentions and then the start center (https://github.com/musescore/MuseScore/pull/5929/files#diff-059336a2d7c…). So it is likely hanging on one of those two things.
However what really baffles me is that this should behave exactly the same after a factory reset.
On the one hand, the fact that factory reset works seems to indicate there's an issue with your preferences somehow; on the other hand, those preferences look perfectly clean imho.
Is your windows 11 a clean install or a windows 10 upgrade? ISTR that when Windows 10 came out the migration wizard from 8.1 sometimes messed up the user folder, resulting in that folder not actually being at that real location, but a link to a different location. If that is the case (a very big if) it could be that MuseScore is failing to restore those user folder preferences when checking for extentions.
In reply to Didn't seem to do anything… by jeetee
I meant as in "same hanging on splash screen".
I believe it's a clean install of Windows 11; It came preinstalled on my new computer.
In reply to I meant as in "same hanging… by Zach1011
Would you be willing to try out a MuseScore 4 development build (though far from in a usable state) to see if you're affected there as well?
In reply to Would you be willing to try… by jeetee
That'd be fine.
In reply to That'd be fine. by Zach1011
Please try the top one from https://ftp.osuosl.org/pub/musescore-nightlies/windows/4x/nightly/?C=M;O=D. It's a 7zip file, which can be unzipped with the free 7zip software.
The nightlies do not share their settings with the installed stable version.
In reply to Please try the top one from… by jeetee
I've ran MuseScore4 a few times, created and edited a few scores, and have, so far, had no issues.
I just ran it from: bin/MuseScore4.exe
I've seen a few weird formatting issues (notes, and stave brackets are oversize), but I assume this is just because it's an early build.
In reply to I've ran MuseScore4 a few… by Zach1011
Let's hope then that it stays working with MS4 by the time it'll be usable/released. Thank you for checking!
And good to read that you got it working under compatibility mode for now!
In reply to Let's hope then that it… by jeetee
Looking forward to MS4!
Earlier you wrote:
I've tried reverting it to factory settings, but it will only work once...
So are you saying that after a factory settings revert, MuseScore will work and that you can open and work on a score? Then when you close MuseScore and try to open it again it will crash (or not respond)?
If you can get MuseScore to open just once (after a factory revert), go to menu item: Edit > Preferences then on the 'General' tab uncheck 'Show splash screen' and uncheck 'Show start screen'.
In reply to Earlier you wrote: I've… by Jm6stringer
Yes, that's what's happening.
After unchecking those options, and trying to open musescore again, it will similarly not respond.
In reply to Yes, that's what's happening… by Zach1011
Is there another instance of MuseScore running? Check in the task manager (is that still present in Windows 11?) and kill any MuseScore processes before attempting to run it again. I have found zombie MuseScores showing after non-standard terminations (aka crashes) and these interfere with the operation of new instances.
In reply to Is there another instance of… by SteveBlower
I couldn't find any instance of MuseScore running in task manager.
I tried restarting my computer just in case, but it still does the same thing
Have you tried using any Windows troubleshooters (if available on Windows 11) -- e.g., compatibility mode, run as admin...?
In reply to Have you tried using any… by Jm6stringer
I hadn't run the compatibility mode troubleshooter, and it worked!
I ran it with windows 7 compatibility settings (there was no windows 10 option).