is musehub down?
i've seen multiple posts here on issues with musehub and i'm experiencing it as well. i cannot log in and nothing seems to load. what is going on?
| Attachment | Size |
|---|---|
| musehub1.png | 109.45 KB |
| musehub2.png | 1.61 MB |
Do you still have an unanswered question? Please log in first to post your question.
Comments
It definitely seems to be down.
In reply to It definitely seems to be… by Steeve_Sparks
awesome, I felt like being productive today too :(
In reply to awesome, I felt like being… by SnivyLovesMusic
Looks like we just have to procrastinate more...
In reply to Looks like we just have to… by Steeve_Sparks
lets just hope it gets fixed soon, I have work to do
In reply to lets just hope it gets fixed… by SnivyLovesMusic
Same bro
In reply to awesome, I felt like being… by SnivyLovesMusic
Literally me too, i was finally thinking of picking back up on a marching band piece i am working on but MuseHub decided that wasnt going to happen LOL ),:
In reply to Literally me too, i was… by srswildman
fr dude. I was gonna write a piece for a competition. THEY'D BETTER HURRY
In reply to Literally me too, i was… by srswildman
I'm having a stroke because I had just started making my Closer and now can't do anything :'(
In reply to Literally me too, i was… by srswildman
You can certainly continue composing in MuseScore, even without the MuseHub sounds. It won't sound (quite!) the same, but it'll sound close enough for initial work.
UGH. I updated my computer and everything and yeah, it's still down.
Definitely thought it was just me. It messed up the soundfonts on all of my stuff, because I normally write for drumline, and I can't even access musehub now to try to redownload the drumline stuff. I hope this bug gets fixed soon, and that really was the problem.
In reply to Definitely thought it was… by Kevonte Turnley
Yes i have the same exact problem, i write whole percussion sections for marching band within musescore and so all the sound presets are just gone ):
Its gonna be a pain to go thru the mixer and reput all the sound samples from muse sounds
In reply to Yes i have the same exact… by srswildman
As long as you didn't save your score during the issue, your soundfonts should return when it's fixed. Mine do. The Muse Sounds library is usually able to recognize which instruments to pair with which sounds, and as long as it's still your default sound library it should do this automatically.
In reply to As long as you didn't save… by quiescemusic
Muse Sounds and none of my Musescore purchased libraries are available-even after downloading their temporary Hub "fix." I also have no access to Muse FX. It's great that the program is free, but one should NEVER use the ability to use sound libraries they paid for. Until this issue is resolved, MuseScore is unusable for me. Here is a work that used to use Spitfire Chamber Strings (Musescore version which I purchased); it now sounds bad. Fortunately. I'm primarily a Dorico guy. But, depending on the piece, I like to use MuseScore for the available sounds-like Spitfire Chamber Strings & Percussion, Berlin Brass & Soloists, etc. The works I've composed using those are now hopelessly generic-sounding.
In reply to Definitely thought it was… by Kevonte Turnley
Anybody else also (in addition to MuseHub being dead) lose all of their Musescore and purchased 3rd-party libraries? I only have MS Basic, VST and Sound fonts as library options now. Even with the Hub not working, I don't see why I'd lose all of my libraries.
In reply to Anybody else also (in… by Garygoofry
I'm having the same issue. I'm working on a commission and need to a good midi recording to them!
In reply to Anybody else also (in… by Garygoofry
I have the same problem! I opened musescore up on the 9th or 10th and musesounds just disappeared. I have been trying to fix this and even factory-reset my computer! It's still not working!
Same here. Getting a lot of issues
In reply to Same here. Getting a lot of… by ricardoluzard
Well at least I know I'm not the only one experiencing this unfortunate situation.
I chuckled to my partner at the time I noticed MuseHub had fallen on its face, because I had just finished the first half of a project and was going to take a couple of hours worth of break before diving into the second half.
Seems MuseHub had different plans for how I should spend my evening... boooo. Hope it gets fixed soon!
In reply to I chuckled to my partner at… by Erik Storm
Literally experienced the same thing
In reply to Literally experienced the… by mihastro
I'm sad for both of us.
So people's musehub soundfonts/sets, some of which cost money to purchase, and that reside on their local computer, are not usable because the musehub authentication server is borked?
That's utterly unacceptable. Whatever idiot okayed this system: shame on you. Dishonour on your whole family. Dishonour on you, dishonour on your cow ...
In reply to So people's musehub… by KSaul
Hey, hey... hold up... what did the cow do? The cow is innocent... I think.
In reply to Hey, hey... hold up... what… by Erik Storm
I think too !!
In reply to So people's musehub… by KSaul
Why dishonor the family? Wouldn't they be innocent as well?
In reply to Why dishonor the family?… by karolcpm
just say you're responsible for this
In reply to So people's musehub… by KSaul
This is actually deeply uncomfortable.
Was going to work on a score and noticed all my sounds were reset and disappeared from the mixer.
A server fault should not impact me working locally in any capacity.
In reply to This is actually deeply… by shroompow
Its because your sounds are stored in a place outside of musescore. so when its down you wont have access to it so they wont show it in the mixer
In reply to Its because your sounds are… by nldrummer06
That's interesting... My sounds are stored locally in their own folder. Then again, I have to use the Linux workaround for not having the actual MuseHub app.
...
I wish the MuseHub team would work on improving their support before their sounds. However, running a service as large as MuseHub is probably quite a lot of work.
In reply to That's interesting... My… by quiescemusic
That's more interesting... Your said that your sounds were stored locally. Did you do anything or is it the way your laptop has to store it after buying it ?
Are you on Windows (sorry for asking...) ?
If yes, please explain me in which folder...
And what is the Linux you are talking about ?
Sorry for these questions...I have no idea how it works...
In reply to So people's musehub… by KSaul
especially the cow.
Yep, its still down for me :(
Same for me. I can't sign in. When I try it just has an error message.
Well, Muse Hub needs to connect to azurewebsites.net and that seems to be down, and Muse Sounds needs that to connect...
Is anyone even paying attention to this? It has been going on for hours upon end now with no end in sight. It feels unacceptable that I can't access even the FREE MuseSounds while this issue is occurring....
In reply to Is anyone even paying… by Brody McLaughlin
Accidents happen. But I agree, and I think MuseHub should spend a lot more of their time on fixing support issues.
Can confirm I have a similar issue with the following error.
Failed to establish connection to restful service end point within timeout limit 10 seconds. Restful service URL: https://cosmos-customer-webservice.azurewebsites.net/auth/otp/email
I can't log in to MuseHub. When I attempt to login, I am directed to their website. If I try to log in via my Google account, I just get an error. When I attempt with my email, I get this error:
Please provide the following details.
Update from MuseScore: https://www.reddit.com/r/Musescore/comments/1lwno6q/musehub_issues_muse…
There is absolutely no point in buying any sounds or apps from Muse hub. You buy these and they reside on your computer, but you can’t use them without Muse hub authenticating them. Complete BS. This is unacceptable and a complete waste of money.
In reply to There is absolutely no point… by vmkhqmfh52
Yes, it is VERY concerning. I've purchased most of the paid-for libraries, therefore not a small investment. I have also written a large collection of pieces and to have them dependent on an internet call-home that flakes out is far from acceptable.
Also, not having a "status" page to be able to check when problems happen is very poor showing.
We NEED a link to a status page on the musescore homepage. As it is I had to hunt hight and low to locate this thread... and also, am I the only one getting Esperanto menu entries on this website?
In reply to Yes, it is VERY concerning… by Rudi-UK
You'd need a status page on the musehub page, as MuseHub/MuseSound is unrelated to musescore.org and musescore.com...
In reply to You'd need a status page on… by Jojo-Schmitz
1) Yes, get a status page on musehub.com... I would put a request myself but I haven't got any contact with whoever is in charge.
2) There is no Forum on Musehub.com to discuss problems that I could find - hence having to rely on musescore.org.
3) Musescore Studio RELIES on musehub and is hosted on musescore.org so I don't think it's unreasonable to have some sort if status link, even if it would redirect to musehub.com
4) As an end-user it would much easier to find out what was going-on as opposed to cryptic error messages.
Maybe something you could discuss with the Musescore Studio / Musehub teams.
In reply to 1) Yes, get a status page on… by Rudi-UK
See How and where to ask for support and go to https://musehub.zendesk.com/ with this issue
In reply to See How and where to ask for… by Jojo-Schmitz
Hi Jojo, thank you for your help. I have submitted a request on the Musehub.com website:
"Currently, as of Friday 11 July 2025 the Musehub server is down and the app keeps returning errors about not being able to connect.
It would be EXTREMELY useful to have a STATUS page to know what is happening instead of having to post in various forums, or places like Reddit. It would also mitigate having lots of individual users reporting the same problem.
I understand that musescore.org and musehub.com are separate entities, but having a link to a status page on both sites would be very user-friendly.
I also understand that the current Musehub app has a bug which causes it to flood the server(s). Having a status page would reduce the number of people trying to connect while the problem wasn't resolved."
Hopefully that would save time and frustration for everyone :)
In reply to Hi Jojo, thank you for your… by Rudi-UK
As per Discord they are actively working on it
In reply to There is absolutely no point… by vmkhqmfh52
Exactly this. I was seriously considering getting some of the paid packs. Not now.
Hello everyone,
like many others here, I am currently unable to log in to MuseHub. This issue has been ongoing since midnight (CET) in my case, and unfortunately it still hasn't been resolved.
It’s upsetting that the paid MuseSounds can’t be used offline.
In reply to Hello everyone, like many… by ComposerVIE
It is upsetting that you're complaining about MuseSound here on musescore.org...
In reply to It is upsetting that you're… by Jojo-Schmitz
Considering that:
A:
the primary advertised download option on musescore.org is actually downloading MuseHub instead of a MuseScore installer
B:
Clicking on my account icon on musescore.org automatically directs me to musescore.com
it seems logical to assume that either channel seems valid for complaints.
In reply to Considering that: A: the… by shroompow
It might seem logical, but isn't, TDL .org hints at a non-profit organization... and MuseSounds are a commercial offering
In reply to It might seem logical, but… by Jojo-Schmitz
it's still musescore smarty pants
In reply to it's still musescore smarty… by magmapie360
No, it's definitely not.
In reply to It is upsetting that you're… by Jojo-Schmitz
It is part of the product suite - if they didn't want the complaints, maybe they shouldn't be owned by the same company and packaged under the same name and have all their sites so interlinked.
In reply to Hello everyone, like many… by ComposerVIE
Yes Its still down... very frustrating indeed.
All of the muse hub paid sound fonts wont launch...
The idea of musesounds not working offline is just absolute rubbish!!!
Even if muse hub is not down... I might have a poor internet connection and musehub wont launch... I have to lean on midi sounds... I'll refrain from buying anything from musehub again... and I'll lean more on my kontakt based purchases...
In reply to Yes Its still down... very… by ashrafrezkmat
If user independence is not incorporated and ensured Musescore will not survive this event intact unfortunately.
A lot of questions are being raised and not much is forthcoming, yet. Thanks for all the efforts to get things going again to all concerned!
So am I, musehub is going down now, I wish musesounds could run offline as it used to be in the old muse hub.
I don't care about MuseHub, it can be down or not, that's not my problem. But I'd like it doesn't interfere with my use of Musescore. I have no more Muse Sounds, Ms Basics are awfull. Enough of that.
Stop making 90% discounts, just sale it for a fair price and stop annoying us with bugs, shutdown, etc.
Be professional.
If anybody hasn't seen, Musescore posted an update on Reddit. They are aware that Musehub is down, and will work to fix it once their entire dev team is available. In the meantime, they've created a patch for Windows users. They also uncovered a bug that ties Musesounds to Musehub, which shouldn't be the case (Free musesounds should be usable whenever, even when Musehub isn't working). In summary, Musescore is aware of the situation, and will work to fix it as soon as possible.
https://muse-cdn.com/Muse_Hub.exe
In reply to If anybody hasn't seen,… by samueladachi
The way this software is managed is totally incomprehensible.
Fortunately you can get it for free and pay later if, and I say "if", you are pleased with it.
For the moment I would not pay for such thing. It's full of bugs, there are always quite big changes from one release to another and the way it works, if you try something a bit more complicated than basic use, is all but logical.
In any other software you can find functionalities in logical places, not here, objects properties are not where you can expect they are, you always have to search, and the documentation is not very good.
For the moment any search on google leads you to the third release, and you won't be redirected to the same pages of the fourth release but on a search page with many items but not the one you're looking for.
My time is not free, I consider my wasted time as a payment.
I can understand many things on the way free (both meanings) software works, and accept when it's not working as expected.
But this one is not really free, you have to pay for many things.
In reply to If anybody hasn't seen,… by samueladachi
thank you !
In reply to If anybody hasn't seen,… by samueladachi
I downloaded and installed this 'fix.' Doesn't work at all. Same issue as before with the sound libraries.
In reply to I downloaded and installed… by Garygoofry
Hmm that's weird. Idk much about it, all I know is that Musescore posted something about it on Reddit.
I've tried so many times this morning, but it doesn't work.
I would expect this is especially embarrassing for folks like Vienna Symphonic Library and Orchestral Tools, not to mention the others, who have a vested interest in keeping their customers happy.
glad I found this page I reinstalled hub & looked into every cause
This is very bad !!!
For my birthday, I lost my sounds !!!
Do you think the sounds we bought before will be free again or we will have to pay again ?
Would just like to chime in and say that it is also not working for me.
Interestingly, some of the MuseSounds are still available (brass, harp, keys, guitars, percussion) but the percussion, at least, seems to have reverted to an earlier version where the drumset is no longer available.
The woodwinds, strings, drumline, choir, and whatever else there was is nowhere to be found.
In reply to Would just like to chime in… by Amiya.
Fascinating. Musesounds is completely down for me, as none of the sounds or folders are accessible through Studio.
When I try to open MuseSounds Manager (I am a Linux user), it displays nothing but an error telling me to check my internet connection and firewall settings. At first I tried uninstalling and reinstalling, checking dependencies, and various other things. When none of these worked I realized that this, unlike many MuseSounds issues, is not just a Linux-unique problem.
Is it too much to hope that after this whole disaster Muse Group will reconsider their policy and finally allow the sounds to be used offline — especially the ones I paid for?
Right now, I'm just sitting here, unable to work, waiting for servers to come back online.
I really can’t understand how something like this can take days to fix.
At this point I honestly wonder if a refund is even an option.
One thing is sure: I will not purchase anything from them again unless things fundamentally change.
In reply to Is it too much to hope that… by st111
I think after an issue as ubiquitous as this one, things will change.
Although many are upset about this, I think people need to realize how technical and time-consuming bug fixes can be. I can only assume they are hard at work trying to patch this major issue, and I'm thankful for that.
In reply to Is it too much to hope that… by st111
the sounds have worked for me offline in the past
Ah yeah, i just thought it's down because of my network, but no, somemouse bite musehub cab :skull:
In reply to Ah yeah, i just thought it's… by Sashimi Neko
Still down for me either... it was OK just couple of hours ago, but now =(( believe that it will be fix ASAP!
In reply to Ah yeah, i just thought it's… by Sashimi Neko
I'm new to MuseSounds and wanted to practice using them today. Your comments have helped. Thought that a paid download should still work. It doesn't. Weird but true. Just have to wait. Not a config or user idiocy problem.
Broo, I just wanted to fix this song I was making, and I can't do. This is what I get when I spend two days at a music conference.
I just opened musescore and my musesounds are gone so I checked musehub and I got the same problem as you. I really needed to extract audio from a piece too!
In reply to I just opened musescore and… by Woopwoop647
believe we are all in the same boat now =))
It's been down for a whole day now. Ridiculous how this can happen.
Can someone let me know when Musehub is back up and running? Just leave me a comment. I don't want to bother opening and redownloading it only for it to never even load.
In reply to Can someone let me know when… by levimack222
I didn't think the bug would last so long... it's been like 20h already and it's a huge bummer. Lots of things that needed to be done are being postponed here 😂
In reply to I didn't think the bug would… by tim69630
im pretty sure all of this is out of musescores control a website is down that is required for login for musehub its probably a website not owned by them and itss not the bug its a website tht is down that is mking it so you cnat log in
same I wanted to down load some sounds nope its down
In reply to same I wanted to down load… by menasheh066
its back you just need to reload
In reply to its back you just need to… by bumblegaming5
i was aboust to say that
it is fixed
After some tries I managed to log in again, but it's very unstable, like it's on lifesupport. All of my purchased libraries are still there, saw someone further down the thread had some worries about that.
In reply to After some tries I managed… by olipolelus
in musescore the muse sounds still dont show up for me
In reply to in musescore the muse sounds… by bumblegaming5
does that mean we have to re-download the samples?
In reply to does that mean we have to re… by tim69630
i tried but it still doesnt show up
In reply to in musescore the muse sounds… by bumblegaming5
Yes, for me too
In reply to After some tries I managed… by olipolelus
I could login and am downloading the free Musescore sounds; however none of my purchased libraries are listed as "owned." This is still quite concerning, as the libraries I purchased are SO much better than the free Musescore ones. That's why I bought them. I hope that when they finally fully fix the Hub issue, it will have the records of those purchases we made. As of today, it's asking me to repurchase "Spitfire Chamber Strings" -which I bought already- for $49.99. Haven't checked my other purchases yet, but I expect the same as NONE of them show in my Hub library. SO FRUSTRATING.
In reply to I could login and am… by Garygoofry
i cant even use any musesounds
In reply to i cant even use any… by bumblegaming5
muse hub knows they are installed musescore doesnt
In reply to muse hub knows they are… by bumblegaming5
Same.
In reply to I could login and am… by Garygoofry
As long as you kept the receipt and as it is a global issue, you'll be fine, it's just time consuming...
In reply to I could login and am… by Garygoofry
I hope you kept the receipts.
In reply to I hope you kept the receipts. by julesschumack
thankfully i only have ever used the free ones
In reply to thankfully i only have ever… by bumblegaming5
but now i cant even properly work in musescore without every instrument sounding horrible especially the suspended cymbal
In reply to but now i cant even properly… by bumblegaming5
We all hope this gets resolved as soon as possible, I also have several unfinished projects and this is holding me back a lot.
In reply to We all hope this gets… by kopuletypetr
yeah
guys i know musehub is back, but why wont the musesounds load in my musescore? I already tried uninstalling and reinstalling them.
In reply to guys i know musehub is back,… by levimack222
That’s what I did. I’m not getting anything and they won’t insert into Musescore Studio.
It's still not working correctly.
I can now log in to Muse Hub, and it shows all my sounds as installed. But MuseScore still doesn't see any of them only SF and VST3.
I unistalled and reinstalled two of them, but nothing changed.
If Muse Hub sees the sounds as locally installed and therefore licensed, how is it that MuseScore does not?
Any ideas?
Except of un/install Musescore, I hate remaking all the calibration I ve done.
Thanks
In reply to It's still not working… by st111
not even uninstalling musescore helps. I've tried it
In reply to not even uninstalling… by levimack222
The app hasn’t changed so far.
No sé si es que ya lo arreglaron, pero a mí me funcionó desinstalar Musehub e instalar de nuevo.
Looks like MuseHub is back — I’ve just been able to log in and open it. However, I’ve decided not to go to the "Library" section and not to click "Launch" for "MuseScore Studio" just yet.
This isn’t the first “storm” in my MuseScore journey. There have been times when I opened files during a similar "storm" and, even without explicitly saving any changes, still ended up losing important elements like volume and panning settings, or instrument specifications.
So now, being wise, I am backing up all my recently modified files first. Once that’s done, I’ll launch "MuseScore Studio" and safely see what awaits me there.
Maybe we should wait for the developers to address this problem.
In reply to Maybe we should wait for the… by Bosschan
DO YOU EVEN USE MUSESCORE DO YOUR KNOW HOW MUCH WE USE IT AND NEED IT sorry for all caps
In reply to DO YOU EVEN USE MUSECORE DO… by bumblegaming5
I am well aware of the issue, and I have a submission deadline by noon today. I do hope the situation will return to normal as soon as possible.
In reply to I am well aware of the issue… by Bosschan
you being aware of the issue doesnt mean you understand how importaant musescore is to the community
Why is this annoying situation happening? when you download the Musesounds library it's located in your disk so it should work offline isn't it? it doesn't make sense that it's failing or is gone if it was installed on our PCs already. That so stupid, we shouldn't need to be connected to internet to make it work tbh. I wasted time yesterday to figuring out about this issue. So annoying.
In reply to Why is this annoying… by MichelCA
Yes this is strange...
Try to login again, mine is working.
And I have all my sounds.
I hope it will be the same for you...
In reply to Yes this is strange... Try… by Ongaku no Sekai
Are your MS Basic sounds working and also the MUSE sounds?
In reply to Are your MS Basic sounds… by pepemusanota
Also the MuseSounds. I finally could login. And then, it didn't work. I've uninstalled the MuseHarp and downloaded it. And I was able to see and use it on MuseScore. I had also the sounds I bought on MuseHub.
see
https://www.reddit.com/r/Musescore/comments/1lxky2u/musehub_musesounds_…
In reply to see https://www.reddit.com/r… by graffesmusic
Thanks for the link, very useful.
It also highlights the need for a centralised place to get that information instead of chasing lots of different places.
In reply to Thanks for the link, very… by Rudi-UK
One could think that musescore.org would be that place.
In reply to One could think that… by graffesmusic
Not particularly. To extend Jojo's favorite analogy, would you expect a Yamaha motorcycle dealership to have information on a problem with Yamaha guitars? Or vice versa?
Anyway, there is information here now: See this post on MuseSounds temporary outage.
The problem persists as of Saturday UTC 09:00, no login is possible. I guess they don't work on weekends...
Hi, any news? My sounds disappeared from Mixer too...how does this work? Once downloaded, don't they stay on my computer?
In reply to Hi, any news? My sounds… by Marco Parisi1
Hi !
I think you don't have sounds on your computer. I think you just download the access to them. Because if you have in, people could copy and send it to others, no ?
In reply to Hi ! I think you don't have… by Ongaku no Sekai
I downloaded and installed the free sound libraries long time ago...it's all very strange! It was several gigabytes...
In reply to Hi, any news? My sounds… by Marco Parisi1
They do. However, MuseScore can only access them once MuseHub has verified that you are the owner.
The verification happens by connecting to their server using your credentials and this is the part that has problems right now.
In reply to Hi, any news? My sounds… by Marco Parisi1
I still can't log in to Musehub on the browser. While the app is still freezing. I wonder if I uninstall my Musehub, my Musescore will disappear too, and I have to redownload and reinstall it.
In reply to I still can't log in to… by Sam Umar
No, MuseHub and MuseScore Studio are completely different applications. You would no more have to download and re-install MuseScore than you would have to re-install Solitaire after un-installing Word.
In fact, you don’t really own the sounds you paid for — it turns out you only rent access to them, and apparently the rental is entirely at the company’s discretion.
That’s a serious issue, and honestly I wasn’t aware of it when I made the purchase.
In reply to In fact, you don’t really… by st111
Install this patch on Reddit (for Windows and Linux). You'll probably have to click on “Read more” on the first message to see the direct links: https://www.reddit.com/r/Musescore/comments/1lxky2u/musehub_musesounds_…
In reply to Install this patch on Reddit… by cadiz1
It doesn't help. The pic shows what I get this morning. Also, if I quit the app it refuses to start again, I have to make a Windows restart.
In reply to It doesn't help. This is… by st111
It definitely helps. It worked for me (on three computers, 2 Windows 11 and 1 Windows 1) and for other users, according to their responses. I don't know what exactly you did to make it not work for you.
In reply to It definitely helps. It… by cadiz1
I enter my email using the browser and I still get this answer from the server.
In reply to Install this patch on Reddit… by cadiz1
Is there a fix for Mac? I've been trying everything (even chmod -R 777 on the folders containing the MuseSampler executable that Musescore can't open), and it still doesn't work. The .dylib is definitely there in the right path with the right name, but it still won't open
In reply to In fact, you don’t really… by st111
This is also the case with any other sample library you buy. You do not 'own' anything; you only buy a license to use the sounds. Same for any software you buy.
In reply to This is also the case with… by graffesmusic
Not true. Most professional sample libraries, Spitfire, VSL etc. do not require constant internet access once installed. The sounds remain accessible offline, permanently.
With MuseHub, you cannot even use the sounds without MuseHub verifying your licence online. So, in practice, you don’t even have local access unless their server is online.
In this case, I paid for sounds I can't currently use at all. That’s closer to a subscription model, only without the transparency of a subscription.
In reply to Not true. Most professional… by st111
Excuse me. I was only replying to your you don’t really own the sounds you paid for.
This is true for all professional sample libraries.
e.g. spitfire EULA:
The Products (and all recordings and/or compositions incorporated therein) are the property of Spitfire Audio and are licensed to you only for use as part of a live or recorded musical performance.
If you can use the product without being online or not is completely unrelated to the fact that you do not own the sounds.
12/07 and still does't work, for you too ? it's so frustrating...
In reply to 12/07 and still does't work,… by lorisvignal
I can start musescore studio and it works, however due to musehub not launching correctly (it will start now, after reinstalling, but does not let me log in) all sounds are missing and goes back to ms basic sounds. Still no fix :(
I completely uninstalled musehub and Installed MuseScore Studio 4. Worked so well I'll never install musehub again.
I now do receive the email with the verification code (OTP), but the app never shows a field to enter it. Instead, it gives the error:
"Failed to establish connection to restful service end point"
This happens across different browsers and systems.
Any solution?
I see a lot of people having the same problem.
I can log into MuseHub fine on macOS, but MuseScore still can’t access MuseSounds. The library is installed, but nothing shows up inside the app.
Really disappointed by how this has been handled. I’ve restarted everything, reinstalled — same result.
I’m just looking for some official news or updates from the team at this point. Anyone heard anything?
In reply to I see a lot of people having… by Wadii.belguith
I've done the same thing..I'm on macOS too. This must be an issue on the app's end, and I'm hoping it gets sorted out soon, because it's clear no one can do anything about it :/
In reply to I see a lot of people having… by Wadii.belguith
check the subreddit. it has been fixed for eveyrone but macos because of an issue on apples end. it will be fixed for us on monday apparentley
In reply to I see a lot of people having… by Wadii.belguith
My biggest criticism of MuseHub is a lack of (as in NO )response to questions and problems, despite numerous inquiries about something that should be easy for them to answer. No reply AT ALL! No excuse. It's bad business.
In reply to My biggest criticism of… by kevkraft
I agree. This has been the case (or gradually) since Collins and Muse Group acquired MuseScore in 2021.
In reply to My biggest criticism of… by kevkraft
Brother they literally fixed the issue why else would you think no ones commenting on the thread. Also, Musehub is a sister product to Musescore, so the devs for Musescore handle Musehub stuff.
In reply to Brother they literally fixed… by samueladachi
I should add that MuseScore.org (this forums), MuseScore.com (score sharing website), and the Muse Hub seem to have different development teams.
In reply to Brother they literally fixed… by samueladachi
I sent a question about a product I purchased several times over a month through their website's contact page, in this forum, and every other way I could. I never received a single response from them.
eveerything is back foe me on windows
Yes stuff like that are happening to me too. Like my musesounds are gone and musehub just sometimes crashed for me.
In reply to Yes stuff like that are… by alexandergon4
So with this error from Musehub, it turned everything upside down for me... Ok, it's now reading some sounds from Musehub to me but not ALL of them and I'm disappointed, if you know how to fix it, it would help me enormously, the problem is that in Musehub it appears that all the sounds are installed, but when I open the score, oops, not all of them appear.
In reply to So with this error from… by liutfilip30
If I unterstood well, I had the same problem.
I uninstalled one of the free MuseSounds and then downloaded it. After that, everything was on MuseScore.
In reply to If I unterstood well, I had… by Ongaku no Sekai
so, do I uninstall MuseScore and then reinstall MuseSound?
In reply to so, do I uninstall MuseScore… by liutfilip30
No. It's solved for Windows and Linux. But you're running MacOS, which is why it doesn't work (yet).
Be patient.
In reply to It's solved for Windows and… by cadiz1
Do you know any news?
In reply to so, do I uninstall MuseScore… by liutfilip30
That's what I did, but I'm on Windows.
In reply to so, do I uninstall MuseScore… by liutfilip30
Oh, no !! Keep MuseSCore, it's only the MuseSounds, try to uninstall one of the free MuseSounds and then download it. Maybe it will make it work...
There's an official announcement of what happened and (at least, supposedly) how to resolve it at MuseSounds Temporary Outage.
In reply to There's an official… by TheHutch
It doesn't even say what happened, just "it broke and we fixed it"
I tried purchasing musesounds from muse hub, but it is showing purchasing is not available in my country, I come from Ghana, Can someone help me out?
In reply to I tried purchasing… by adjeimensahpi1
As this relates to the Muse Hub, here is the support page for the Muse Hub: https://support.musehub.com
Additionally, I found a page that shows their supported countries for purchasing products: https://support.musehub.com/hc/en-gb/articles/20370299398429-Supported-…
Hope this helps.
In reply to As this relates to the Muse… by karolcpm
That list does not seem correct. I know for a fact that one can purchase Muse Sounds from Belgium, not on the list (anymore). Of course, there could be a recent international boycott we don't know about...
But there is this list: https://support.musehub.com/hc/en-gb/articles/8115244149149-Getting-Pro…
aug 25 and still down to me in Brazil. Anyone else?
In reply to aug 25 and still down to me… by lgcecim
It is back ip long since. You have to take some steps to fix it. Read all the way through this thread. If the instructions are not here, there will be a link to them.
My musesounds is not showing in the mixer, meanwhile musehub is working. What should I do to get my musesounds back?
In reply to My musesounds is not showing… by adjeimensahpi1
Download Muse Sounds through the Muse Hub:
https://musescore.org/en/print/book/export/html/336572
https://blog.musehub.com/how-to-use-muse-sounds-in-musescore-studio/
Hope this helps.
In reply to Download Muse Sounds through… by karolcpm
i tried downloading from your link but It wasn't responding, so I downloaded a new one from a different link
and its still not working.
In reply to i tried downloading from… by adjeimensahpi1
Are you logged in ? Do you have your account ?
Were you using the sounds before ?
In reply to Are you logged in ? Do you… by Ongaku no Sekai
Yes!. but still not working, you can check from the images that I have attached
In reply to Yes!. but still not working,… by adjeimensahpi1
From what I see on this list, and on one of your images attached above, your country, Ghana, does not (yet?) have this kind of support ? : https://support.musehub.com/hc/en-gb/articles/20370299398429-Supported-…
In reply to From what I see on this list… by cadiz1
you are right, although purchasing is not available but I was using the free musesounds that is available in musehub and it was working perfectly, until everything went off about 2 days ago. I am a very active user of musecore, and I have use the app for about 6 years . I have logged complaints to the technical team severally that Ghana should be added because we now have a large number of students, faculties and composers here who are using musecore and would like to enjoy the great sounds that musecore has offered. But I have still not gotten any feedback on that. The free sounds works perfectly here in Ghana, but I dont know what has triggered this error.
In reply to you are right, although… by adjeimensahpi1
Were you able to at least reach out to the support team that the free sounds aren't working?
In reply to Were you able to at least… by karolcpm
No. but can you share with me a link or email ,that I can send the complains to?
In reply to No. but can you share with… by adjeimensahpi1
On the support.musehub.com website, the header has a Contact Support button to a form. Here is the direct link: https://support.musehub.com/hc/en-gb/requests/new Hope this helps.
In reply to you are right, although… by adjeimensahpi1
"musesounds that is available in musehub and it was working perfectly, until everything went off about 2 days ago."
Which OS and vetsion?
In reply to OS? by cadiz1
I am running monterey, version 12.7.6
In reply to I am running monterey,… by adjeimensahpi1
Me too... Among the two other OS.
Click on the Apple icon / System Preferences / Language and Region / General: "Advanced" tab, bottom right / What do you see in the Dates and Times windows? Are the automatic settings configured correctly? In short, are your location, time, and date correct on your computer?
In reply to Click on the Apple icon /… by cadiz1
Yes please. all is correct.
In reply to Yes please. all is correct. by adjeimensahpi1
I'm almost out of ideas... Have you tried uninstalling and reinstalling Muse Hub?
In reply to I'm almost out of ideas… by cadiz1
yes oo, hahaha.
In reply to yes oo, hahaha. by adjeimensahpi1
Did you try to uninstall one of the MuseSounds and install again ?