MS 3.2.3 occasionally crashes when F9 (Palette menu) is closed while in playback mode

• Aug 26, 2019 - 10:11

MS 3.2.3, Windows 10
The attached score is for reference only, the crash has occurred on many of my 3.2.3 scores.
In MS 2.3.2, I could close the Palette menu while playback was occurring with no issues, but in 3.2.3 it causes MS to crash maybe 1 in 10 or 20 times. When the crash occurs, the normal crash pop-up window appears, asking if I want to send a crash report.


Comments

In reply to by Ziya Mete Demircan

The score crashed just a moment ago, this time I did the automated crash report.
Order of events- Palette (F9) and Inspector (F8) were both open. The score was playing at about measure 34 of the attached. I pressed F9 to close the palette (to view more of the score) and the crash occurred, and the window appeared asking if I wished to file a crash report, which I did.
The work flow at the time was, play a short section of the score, add a new invisible tempo marking or fermata to mimic a real performance, play it back again, continue.
After the crash, re-started MS, it asked if I wished to resume from the crash, I said yes, and noted that all my most recent tweaks were there even though I hadn't saved them before the crash. A very pleasant result.

Attachment Size
Onegin's Aria.mscz 57.83 KB

In reply to by Jojo-Schmitz

Do you think it would be appropriate if I put in a feature request that the Crash Report info window have some guidance added, such as posting a link as discussed, or any other relevant info? I don’t know what data it already includes; for instance does it already include metadata about MS version and operating system?

In reply to by Jojo-Schmitz

Having experienced the crash numerous times, I can reliably add one other data point- the crash only happens when audio playback of the score has been used to a significant extent. I’ve never had the crash after making edits with no playback, or with only a few seconds of playback in that work session.
I’ve never had the crash from pressing F8, I’ve only mentioned it because my normal work flow is to have the Inspector and Palettes both open, and to press F8 then F9 when closing the work session or taking a pause. Perhaps I will try F9 first, then F8, and see if it makes a difference.
Perhaps relevant, I have the MuseScore General HQ soundfont installed, but not the drumline soundfont.

In reply to by marty strasinger

" I have the MuseScore General HQ soundfont installed, but not the drumline soundfont"
Same for me.

"the crash only happens when audio playback of the score has been used to a significant extent"
Interesting. Most of my work involves reviewing and correcting transcriptions, and I always include a listening test to spot wrong notes.

"F9 first, then F8"
This is not my usual pattern. I always use F8 first then F9, to get the Inspector out of the way first. And this often causes a crash.

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