Musescore will not perform 'save as' or 'export' commands

• Mar 6, 2018 - 02:19
Reported version
2.2
Type
Functional
Severity
S1 - Blocker
Reproducibility
Once
Status
closed
Regression
No
Workaround
No
Project
MuseScore

Hi,
recently I've tried saving the attached file as a PDF but it will crash it with the words "musescore.exe has stopped working" followed by a prompt allowing me to close the program. It also will not let me create new, very very simple scores at all without coming up with the same prompt.

Is this an error in the program or my device?

Attachment Size
Good_Morning_Moon.mscz 80.51 KB

Comments

• Mar 6, 2018 - 05:44
Status (old) active ⇒ needs info
Status active ⇒ needs info

Please use the Support forum https://musescore.org/en/forum/6 to ask for help using MuseScore, not the issue tracker.
Which version of MuseScore are you running? On which Operating System (Windows? Mac?)
With aa134ae Export/PDF seems to work.
With 085e59a there are difficulties opening the file,The exported PDF is 4.25 MB

Attachment Size
Good_Morning_Moon.pdf 461.77 KB

Reply

• Mar 6, 2018 - 07:27

Crashes are critical. The sample score got created (or at least last saved) with MuseScore 2.1, on Windows (but we'd still need to know which exactly).

aa134ae is the latest 2.2 development build, and works fine when exporting to PDF.
Maybe you should try a factory reset? See https://musescore.org/en/handbook/revert-factory-settings

085e59a is the latest master development build and as such expected to have problems. It indeed crashes on opening that file, this should get reported separatly, unless that was your intention form the start?

Reply

• Nov 2, 2018 - 14:07
Severity S4 - Minor ⇒ S1 - Blocker
Status needs info ⇒ closed
Type Wording/Translation ⇒ Functional
Regression ⇒ No
Reproducibility ⇒ Once
Workaround ⇒ No

doesn't crash in 2.3.2 either, let's mark fixed

Reply