Like a good amount of people have asked on this forum, I was looking for a refund after seeing I had been charged for the yearly subscription after a free trial. I wrote down the ending date in my planner as today, after checking my profile some days after signing up, so was going to cancel today. But, I had been charged, and am contacting support. Many other people who have been in my situation have posted and received refunds, but my experience has been different. They are offering me a different plan instead of the refund even though the subscription just began (at 4 am this morning, my time). I was asked to decide between a 50% refund or 10 additional months of Pro, and that my Pro access would stay active. I wrote specifically, "please cancel my subscription and payment".
I will see what happens, but I wanted to put this out here since many people have asked about this. Has anyone in 2020 been able to receive a refund?