Playback not working (downloaded scores only, metronome still works)

• Nov 7, 2020 - 03:36

While writing music, the people I am collaborating with send me files to overview via email. However, whenever I receive and open one, I can't hear any audio. However, none of the other fixes have worked, and the metronome still works when turned on. Listening to my own files, the issue is only with files sent to me from others.
Also, this is not an issue of version (we all have the same version) or reading the file itself, only the audio.
Checking I/O displayed as normal, as well as sound board and resetting audio having no effect.


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