"MuseScore quit unexpectedly" after latest MacOS update (to 11.2.1)
After today's MacOS system update (11.2.1) on my MacBook Pro (2019), MuseScore keeps crashing after just touching a few notes or command keys. I still works for playback, but any attempt to change something in the score results in a crash.
A MuseScore update tot version 3.6.2 didn't help, nor did a factory reset in the Terminal. Anybody experience the same problem, or have ideas to fix?
Latest crash report attached below.
| Attachment | Size |
|---|---|
| Crash report febr 10, 2021.pdf | 203.51 KB |
Comments
Steps to reproduce needed
In reply to Steps to reproduce needed by Jojo-Schmitz
What kind of steps are helpful? Not the crash report in the attachment?
In reply to What kind of steps are… by JFvW
No. The exact steps you took to get to the crash. including the score
Maybe it is related to #317323: macOS 10.5 accessibility setting “Enable Hover Text” causes crash, where we also don't heve enough information yet
In reply to No. The excat steps you took… by Jojo-Schmitz
It happens indeed, like in this other crash report, every time I try to edit the score. With every score I have. I tried to edit the drums, so I thought it was caused by a problem in a specific bar. But then I tried all the other scores I have kept, and it happens every time after a few single edit. And then I realised I had just updated to MacOs 11.2.1. I can send you the score I am working on right now, but I prefer to do that in a safe communication.
In reply to It happens indeed, like in… by JFvW
"With every score I have. I tried to edit the drums, so I thought it was caused by a problem in a specific bar. "
So, please attach one of theses scores, to can check what's happening (and if possible, in which specific bar ? )
In reply to "With every score I have. I… by cadiz1
I didn't explain right. The first time it happened while editing a specific bar: it crashed right after changing three notes in the drums section. But after that, it happened in every bar, in every score, with every instrument, every time I just touched anything. And that's when I realised it started after updating to MacOS 11.2.1
In reply to I didn't explain right. The… by JFvW
So this is how I recreated the incident. I copied a part of the score that I'm working on, and started editing the same section where the crashing started: bar nr 20 in the drum section. It happened again after a few changes in the hi-hat notes.
Attached are the score and the crash report.
In reply to So this is how I recreated… by JFvW
No crash for me, on Windows 10.
As per the crash report it is pretty deed (22 stack levels) into Apple code, so to me very likely an Apple only problem and related to that latest macOS update. Also won't be the first time that a macOS update cause issues with MuseScore, and none that MuseScore had any way to fix but by wating on the next macOS fix
In reply to No crash for me, on Windows… by Jojo-Schmitz
I sent dozens of crash reports to Apple. Hope they get so sick of me, that a new fix will come yesterday.
In reply to No crash for me, on Windows… by Jojo-Schmitz
FIXED IT! I disabled a new feature in MacOS 11.2.1, that automatically enlarges a text below the pointer (but only when you press the Apple command key).
No single crash after that.
System Preferences > Accessability > Zooming > Enlarge text below pointer.
Don't select that option!
In reply to FIXED IT! I disabled a new… by JFvW
Wow, good catch! That is indeed the problem!
If I enable that option, I can also easily reproduce the crash.
I sent a crash report to Apple with some information, with a link to this thread so that they know multiple users are encountering the same problem.
What I still don't understand, is why it only happens with MuseScore. Dorico, which uses Qt 5.14.0, does not crash, even works well together with macOS's zooming function. Maybe it's because we use Qt 5.9.9...
In reply to Wow, good catch! That is… by cbjeukendrup
I can confirm that MuseScore 3.6.2 which uses Qt 5.9.8 is incompatible with the Text Zoom feature, based on some additional test points (MuseScore 3.6.2 self-compiled with Qt 5.12 does not crash).
#317323: macOS 10.5 accessibility setting “Enable Hover Text” causes crash updated with some additional workarounds.