MuseScore freezes when adjusting score by dragging note(s) up or down

• Aug 5, 2022 - 19:58
Reported version
3.6
Type
Functional
Frequency
Once
Severity
S3 - Major
Reproducibility
Randomly
Status
active
Regression
No
Workaround
Yes
Project

When composing, I will often change note pitches by dragging the note(s) up or down using my mouse. Occasionally, but frequently enough to be pretty annoying, MuseScore stops responding. The only fix is to close MuseScore (using the window's close box), which causes Windows 11 to pop up a dialog asking if I want to wait. I do not want to wait, and the dialog then states that it is reporting the bug to Microsoft (as if they can fix it).

I can then restart MuseScore, which asks if I want to restore the session. Fortunately, that session restoration usually takes me back to what I was working on, although usually missing my last few changes.


Comments

Actually, the same freeze (Not Responding) has just occurred when using the arrow keys to move notes up/down. This time, not using the mouse. Is there some log generated by MuseScore that could help debug this? I think there is a report sent to Microsoft, but do not know how to access it....

Crash logs do get created and sent, but they typically arne't very useful compared to if you attach your score and are able to give precise steps to reproduce the problem. Even approximate steps can sometimes be useful, but the score is paramount. Also know what non-default soundfonts you might have loaded in View / Synthesizer, and what audio device MuseScore is using - see Edit / Preferences / I/O.